What is a ward clerk?

A ward clerk serves as the backbone of hospital administration, undertaking a multitude of administrative tasks to keep operations running smoothly. Their role is dynamic and unpredictable, offering a guarantee that each day brings fresh challenges and opportunities.

It’s a demanding yet rewarding career filled with growth potential and the satisfaction of directly contributing to patient care.

Ward Clerk

What do ward clerks do?

Ward clerks play an important part of a high-function team, and are relied on by doctors, nurses, patients and other healthcare professionals. Their role extends far beyond a typical medical receptionist.

Here’s how ward clerks keep things running smoothly:

  • Ward clerks ensure medical records – both physical and electronic – are accurate, secure, and readily available for doctors, nurses, and other staff.
  • They manage the flow of information, resources, and patients (scheduling appointments and transferring patients between wards) to ensure a smooth operation.
  • Ward clerks answer phone calls, emails, and enquiries, keeping communication flowing between patients, families, and staff.
  • They serve as the ward’s guides, efficiently directing visitors to patients, thereby reducing stress and saving precious time.
  • Ward clerks facilitate the deliveries of flowers, gifts, and well-wishes, adding a touch of human connection to the healing process.

What skills do you need to be a ward clerk?

Ward clerks play a vital role in healthcare settings, requiring a blend of administrative skills and personal qualities. To thrive in this fast-paced environment, you’ll need:

  • Strong organisational skills and meticulous attention to detail to manage medical records and appointments accurately.
  • Medical terminology knowledge to improve communication with staff and doctors.
  • Clear communication skills to interact effectively with patients, visitors, and healthcare professionals (written and verbal).
  • Efficient time management to prioritise tasks and meet deadlines.
  • Adaptability and problem-solving skills to navigate changing priorities and find solutions quickly.
  • Empathy and compassion to support patients and families during challenging times.
  • Technical skills in computer systems and electronic patient records.
  • Teamwork and interpersonal skills to collaborate effectively with healthcare professionals.
  • Discretion and professionalism to maintain patient confidentiality at all times.

What qualification is needed to become a ward clerk?

Many hospitals actively seek candidates with a Certificate III in Health Administration (HLT37315). This program isn’t just about ticking boxes; it equips you with the skills you need to excel, from understanding medical terminology to navigating the specific foundational skills you will need as a ward clerk.

What are the benefits of working as a ward clerk?

Benefits of being a ward clerk:

  • Helping People: Ward clerks interact with patients daily, providing assistance and emotional support.
  • Skill Growth: Develop multitasking, organisation, computer, and communication skills, enhancing overall competency.
  • Job Variety: Each day brings diverse patient interactions ensuring an exciting work environment.
  • Career Advancement: Gain experience for potential progression into managerial roles and other career opportunities.

How much can a Ward Clerk earn?

Salaries range from $60,000 to $75,000 based on the state you live in, experience and role level. In addition to base salaries, employees may also benefit from attractive superannuation and salary sacrifice packages, as well as generous personal leave allowances.

Kick-start your career in healthcare as a ward clerk with one of our courses. Call us at 1300 887 082 or click on the ‘Book a Call’ button below to setup a time to speak to one of our Careers Advisors.

Book a Call

Medical Administration Training

We are an Australian owned and run private Registered Training Organisation and provide nationally recognised training for the Health Administration sector.

Start a new career in medical administration or as a medical receptionist with our online courses!