Health care customer service

Gain the skills to establish a rapport with clients, use effective communication, appropriately manage and minimise aggression and take action to resolve conflict and respond and deal with complaints.

  • Flexible study options
  • Student support by fully qualified Trainers
  • Study when you want! Access your course content anytime, anywhere, from the comfort of your own home or workplace.

Start planning your future in Medical Administration today

WHO SHOULD DO THIS COURSE?

This Nationally Recognised unit is suitable for workers in a range of health and community services contexts where direct support services are provided.

COURSE CONTENT

CHCCCS010 Maintain a high standard of service

Establish and maintain an appropriate relationship with people accessing service

Establish rapport with the person and ensure the service is appropriate and in the person’s best interest
Identify and use effective communication skills to ensure a high level of effective communication and quality service provision
Access interpreter services as required to assist communication
Identify the person’s concerns and needs and respond within agreed level of responsibility, established procedures and guidelines for reporting to supervisors
Take action to resolve conflicts either directly, where a positive outcome can be immediately achieved, or by referral to appropriate personnel
Respond to and deal with complaints in line with organisation policy to enhance service to individuals
Seek advice from appropriate sources to resolve any concerns or issues regarding relationship with, and/or service to individuals

Act in a respectful manner at all times

Ensure response to instances of behaviours of concern reflect organisation policies and procedures
Seek assistance as required
Deal with behaviours of concern promptly, firmly and diplomatically in accordance with organisation policy and procedure
Use communication effectively to achieve the desired outcomes in responding to behaviours of concern
Select appropriate strategies to suit particular instances of behaviours of concern

Evaluate own work to maintain a high standard of service

Consistently monitor and evaluate effectiveness of interpersonal interaction to ensure best service outcomes
Seek and receive advice and assistance from supervisor, colleagues and other appropriate sources to enhance own performance
Adjust own work to incorporate advice that addresses performance issues to maintain the agreed standard of support and service

COURSE FEE AND PAYMENT OPTIONS

The total fee for this course is $250.

Payment can be made via credit card or EFT

COURSE DURATION

All students are allocated up to 8 weeks to complete their course, however as this is a self-paced course you can complete in much less time should you wish.

CAN I CONTINUE MY STUDIES WITH MEDICAL ADMINISTRATION TRAINING?

Absolutely! Medical Administration Training delivers fully accredited training in Certificate III up to Diploma level qualifications in Health Administration.

We also have a number of industry specific short courses on offer.   All our successful students are offered further discounts on our courses (not applicable for funded courses).


READY TO ENROL

Become job ready with Medical Administration Training  and our nationally recognised qualifications and short courses.

We are “the specialist in health related training” and have been delivering Medical Reception and Health Administration courses around Australia since 2004.

Get job ready upon the completion of our course, enrol today and unleash your future!

Ready to Enrol

Ready for new career opportunities?