Start planning your future in Medical Administration today
WHO SHOULD DO THIS COURSE?
This Nationally Recognised unit is suitable for workers in a range of health and community services contexts where direct support services are provided.
CHCCCS010 Maintain a high standard of service
Establish and maintain an appropriate relationship with people accessing service
Establish rapport with the person and ensure the service is appropriate and in the person’s best interest
Identify and use effective communication skills to ensure a high level of effective communication and quality service provision
Access interpreter services as required to assist communication
Identify the person’s concerns and needs and respond within agreed level of responsibility, established procedures and guidelines for reporting to supervisors
Take action to resolve conflicts either directly, where a positive outcome can be immediately achieved, or by referral to appropriate personnel
Respond to and deal with complaints in line with organisation policy to enhance service to individuals
Seek advice from appropriate sources to resolve any concerns or issues regarding relationship with, and/or service to individuals
Act in a respectful manner at all times
Ensure response to instances of behaviours of concern reflect organisation policies and procedures
Seek assistance as required
Deal with behaviours of concern promptly, firmly and diplomatically in accordance with organisation policy and procedure
Use communication effectively to achieve the desired outcomes in responding to behaviours of concern
Select appropriate strategies to suit particular instances of behaviours of concern
Evaluate own work to maintain a high standard of service
Consistently monitor and evaluate effectiveness of interpersonal interaction to ensure best service outcomes
Seek and receive advice and assistance from supervisor, colleagues and other appropriate sources to enhance own performance
Adjust own work to incorporate advice that addresses performance issues to maintain the agreed standard of support and service
COURSE FEE AND PAYMENT OPTIONS
The total fee for this course is $250.
Payment can be made via credit card or EFT
All students are allocated up to 8 weeks to complete their course, however as this is a self-paced course you can complete in much less time should you wish.
CAN I CONTINUE MY STUDIES WITH MEDICAL ADMINISTRATION TRAINING?
Absolutely! Medical Administration Training delivers fully accredited training in Certificate III up to Diploma level qualifications in Health Administration.
We also have a number of industry specific short courses on offer. All our successful students are offered further discounts on our courses (not applicable for funded courses).
HOW DO I REGISTER
Complete our online registration form.