Not sure which course is right for you? Book a call with our experienced course consultants. Click here and let us know the best time to call!

Frontline Healthcare

There is no better time than NOW to study for a career in Healthcare Administration. With a shortage of healthcare workers, this short course will equip you with valuable practical skills to get you started or recognised in this large and fast-growing employment sector.

Enquire NowApply Now

By clicking ‘Apply Now’ you acknowledge that you have read and understood the course guide and the student handbook.


Total of
3 Modules

Full time or
Part time

Payment plans

Certificate on


Course Overview

Course Highlights

Flexible, Online Learning

Dedicated Student Support Team

Fully Qualified Course Trainers

Downloadable Terminology & Infection Control Resources

Enhanced Employability & Healthcare Career Opportunities

Certificate of Completion & Nationally Recognised Statement of Attainment

With the healthcare sector being the largest employer and fastest-growing industry nationwide, the demand for professionally trained support staff has become increasingly crucial for doctors, nurses, and allied health professionals. Whether you’re new to the industry, seeking a career change, or aiming to refresh and enhance your existing skills, our comprehensive course will empower you to succeed.

Download Course Guide

Quick Facts


Part time 12 weeks Full time 6 weeks (finish earlier if you wish)


Online with 24/7 access to your course

Fees & Funding

$650 - Payment upfront via credit card, debit card or bank transfer accepted
Payment Plans - Interest free.
Group booking - Discounts for 6 or more, enquire for pricing.

Start Date

Any time!

Course Outcomes

What you’ll learn

Via a combination of theory and practical course work activities, you will gain the necessary skills and knowledge to:

What you’ll earn

You will receive a certificate of completion and statement of attainment upon successful completion of this course.

By completing this short course, you could apply for a range of medical reception jobs within:

Confidently interpret and apply common medical terminology

Effectively comply with infection prevention and control procedures

Identify risks and hazards within a healthcare facility

Establish positive patient experiences and skilfully resolve conflict

Handle and manage complaints

Maintain a high level of customer service

Medical practices (GP clinics)


Specialist practices

Radiology facilities (X-ray, Ultrasound, MRI etc.)

Pathology clinics

Skin cancer clinics

Allied health practices (physiotherapy, podiatry and many more)

Course Entry Requirements

There are no formal entry requirements for this course.

MAT is committed to providing every enrolled student with the support they need to succeed in their studies. To ensure this, it is necessary for students to have a strong grasp of computer basics and to meet the appropriate proficiency levels in reading, writing, oral communication, and numeracy as outlined in the Australian Core Skills Framework (ACSF) for their chosen course. Click here.

All applicants 16 years and over are welcome.

Course structure & fees


This nationally recognised unit will assist you to receive, interpret and document written and oral instructions using medical terminology. You will learn to interpret abbreviations for specialised medical terminology and interpret and adhere to the policies and procedures of the workplace.


In this nationally recognised unit you will learn how to manage different situations involving infections, the standard procedures for infection control and how to identify and assess risks and hazards.


In this nationally recognised unit you will learn how to establish a rapport with clients, use effective communication, appropriately manage and minimise aggression, take action to resolve conflict and respond and deal with complaints.

MAT’s assessment approach is competency-based, which means you need not worry about a or fail outcome. During the course, our trainers use various methods to evaluate your abilities, such as:

  • Q&As –  Short answer questions
  • Scenarios –  for you to read and respond to
  • Product-based assessment – e.g. a letter or mock-up risk assessment.
  • Simulated tasks – e.g. recording audio of a simulated workplace interaction.
  • Role play activities – (video evidence required)

MAT recognises the significance of practical experience. In addition to the theoretical aspects of the course, we incorporate role-playing exercises into certain learning areas. These activities benefit your studies by offering an engaging and interactive means to collaborate with other participants, including your family, friends, or colleagues while simulating real-life scenarios.

Every student has up to three attempts for each assessment. Our fully certified trainers will provide comprehensive feedback to refine your understanding and improve your skills where needed. 

All students are allocated 6 weeks (full-time) or 12 weeks (part-time) for completion. However, as this is self-paced study, you can complete your course in much less time.

As a general guide, we recommend a commitment of 6-8 hours per week for part-time study and 10-20 hours per week for full-time study.

Our online study program provides a flexible platform enabling you to access fully accredited course material from anywhere and anytime. You can easily participate in and complete your coursework using a desktop computer or laptop. To ensure seamless access to your course content, please make sure you have the following:

  • An up-to-date browser, such as Chrome or Firefox
  • Access to Microsoft Office
  • A reliable internet connection
  • Functional audio (microphone) and camera/webcam

You can apply for RPL and Credit Transfers at the time of enrolment or during the course. Please refer to our student handbook for further information.

Total Course Costs: $650

Payments can be made in full on registration by Credit card, debit card or bank transfer.

Alternatively, we can organise an interest-free weekly payment plan where you pay: $100 on enrolment plus 8 x weekly payments of $68.75. Learn more about our payment plans here.

For employer group bookings of 6 or more, enquire for pricing.

Certainly! Medical Administration Training offers fully accredited training in Health Administration. Our courses cover a wide range of qualifications, from Certificate III to the Diploma level.

Moreover, we provide a wide selection of specialised short courses tailored to specific industries within the healthcare sector. Successful students can claim exclusive discounts on  these courses (excluding funded courses).

Keen to Enrol?

Download our Course Guide

Download Now
course guide cover






Our dedicated student administration support team is here to assist you throughout your educational journey. We ensure seamless access to our Learning Management System (LMS), promptly address general enquiries, and provide ongoing support throughout the entire process. 

You can contact us through multiple communication channels, including phone, email, and messaging via the LMS, ensuring convenience and responsiveness no matter where or when you need assistance. 

Whether embarking on a new traineeship or returning to studies later in life, you can have confidence that MAT is fully devoted to your success.