Flexible, Online Learning
Dedicated Student Support Team
Fully Qualified Course Trainers
Downloadable Terminology & Infection Control Resources
Enhanced Employability & Healthcare Career Opportunities
Certificate of Completion & Nationally Recognised Statement of Attainment
With the healthcare sector being the largest employer and fastest-growing industry nationwide, the demand for professionally trained support staff has become increasingly crucial for doctors, nurses, and allied health professionals. Whether you’re new to the industry, seeking a career change, or aiming to refresh and enhance your existing skills, our comprehensive course will empower you to succeed.
Part time 12 weeks Full time 6 weeks (finish earlier if you wish)
Online with 24/7 access to your course
Fees & Funding
$650 - Payment upfront via credit card, debit card or bank transfer accepted
Payment Plans - Interest free.
Group booking - Discounts for 6 or more, enquire for pricing.
What you’ll learn
Via a combination of theory and practical course work activities, you will gain the necessary skills and knowledge to:
What you’ll earn
You will receive a certificate of completion and statement of attainment upon successful completion of this course.
By completing this short course, you could apply for a range of medical reception jobs within:
Confidently interpret and apply common medical terminology
Effectively comply with infection prevention and control procedures
Identify risks and hazards within a healthcare facility
Establish positive patient experiences and skilfully resolve conflict
Handle and manage complaints
Maintain a high level of customer service
Medical practices (GP clinics)
Radiology facilities (X-ray, Ultrasound, MRI etc.)
Skin cancer clinics
Allied health practices (physiotherapy, podiatry and many more)
Course Entry Requirements
Our Frontline Healthcare Course does not have any official prerequisite studies required for enrolment. However, to ensure a smoother learning experience, we highly recommend that you possess the following:
Primary Language, Literacy and Numeracy (LLN) capabilities equivalent to Australia's Year 10 certificate.
A genuine passion for the healthcare industry.
Proficiency in basic word processing, downloading and saving documents, sending emails and navigating the internet.
Self motivation to complete self-paced online learning.
Well-developed organisational and prioritisation skills.
All of the above confirmed at enrolment via our Course Suitability Questionnaire, which assesses your choice of study, computer skills, Language, Literacy and Numeracy levels, motivation and expectations for the course.
To view the required Australian Core Skills Framework ACSF levels, Click here.
Course structure & fees
BSBMED301 INTERPRET AND APPLY MEDICAL TERMINOLOGY APPROPRIATELY
This nationally recognised unit will assist you to receive, interpret and document written and oral instructions using medical terminology. You will learn to interpret abbreviations for specialised medical terminology and interpret and adhere to the policies and procedures of the workplace.
HLTINF006 APPLY BASIC PRINCIPLES AND PRACTICES OF INFECTION PREVENTION AND CONTROL
In this nationally recognised unit you will learn how to manage different situations involving infections, the standard procedures for infection control and how to identify and assess risks and hazards.
CHCCCS010 MAINTAIN A HIGH STANDARD OF SERVICE
In this nationally recognised unit you will learn how to establish a rapport with clients, use effective communication, appropriately manage and minimise aggression, take action to resolve conflict and respond and deal with complaints.
COURSE ASSESSMENT ACTIVITIES
MAT’s assessment approach is competency-based, which means you need not worry about a or fail outcome. During the course, our trainers use various methods to evaluate your abilities, such as:
- Q&As – Short answer questions
- Scenarios – for you to read and respond to
- Product-based assessment – e.g. a letter or mock-up risk assessment.
- Simulated tasks – e.g. recording audio of a simulated workplace interaction.
- Role play activities – (video evidence required)
MAT recognises the significance of practical experience. In addition to the theoretical aspects of the course, we incorporate role-playing exercises into certain learning areas. These activities benefit your studies by offering an engaging and interactive means to collaborate with other participants, including your family, friends, or colleagues while simulating real-life scenarios.
Every student has up to three attempts for each assessment. Our fully certified trainers will provide comprehensive feedback to refine your understanding and improve your skills where needed.
All students are allocated 6 weeks (full-time) or 12 weeks (part-time) for completion. However, as this is self-paced study, you can complete your course in much less time.
As a general guide, we recommend a commitment of 6-8 hours per week for part-time study and 10-20 hours per week for full-time study.
Our online study program provides a flexible platform enabling you to access fully accredited course material from anywhere and anytime. You can easily participate in and complete your coursework using a desktop computer or laptop. To ensure seamless access to your course content, please make sure you have the following:
- An up-to-date browser, such as Chrome or Firefox
- Access to Microsoft Office
- A reliable internet connection
- Functional audio (microphone) and camera/webcam
RECOGNITION OF PRIOR LEARNING
You can apply for RPL and Credit Transfers at the time of enrolment or during the course. Please refer to our student handbook for further information.
Total Course Costs: $650
Payments can be made in full on registration by Credit card, debit card or bank transfer.
Alternatively, we can organise an interest-free weekly payment plan where you pay: $150 on enrolment plus 8 x weekly payments of $62.50. Learn more about our payment plans here.
For employer group bookings of 6 or more, enquire for pricing.
CAN I CONTINUE MY STUDIES WITH MEDICAL ADMINISTRATION TRAINING?
Certainly! Medical Administration Training offers fully accredited training in Health Administration. Our courses cover a wide range of qualifications, from Certificate III to the Diploma level.
Moreover, we provide a wide selection of specialised short courses tailored to specific industries within the healthcare sector. Successful students can claim exclusive discounts on these courses (excluding funded courses).
LEADING STUDENT SUPPORT PROGRAM
Our dedicated student administration support team is here to assist you throughout your educational journey. We ensure seamless access to our Learning Management System (LMS), promptly address general enquiries, and provide ongoing support throughout the entire process.
You can contact us through multiple communication channels, including phone, email, and messaging via the LMS, ensuring convenience and responsiveness no matter where or when you need assistance.
Whether embarking on a new traineeship or returning to studies later in life, you can have confidence that MAT is fully devoted to your success.