Respond Effectively to Behaviours of Concern

In today’s society we can often be faced with individual behaviours that can be confronting and sometimes very frightening.  We all want to feel safe within our workplace and being able to identify high risk situations or behaviours  and to act appropriately can have a positive impact on deactivating a situation.

Completing  the unit below will give you the skills to manage these  behaviours and to reduce any further escalation in  unacceptable behavioural patterns.

CHCCCS020  Respond effectively  to behaviours of concern

Will give  you the knowledge and skills to:

  • Identify these behaviours
  • Plan responses to specific types of challenging behaviours
  • Develop strategies giving priority to the safety of yourself and others
  • Reporting and reviewing the behaviours of concern
  • Accessing and participating in debriefing sessions within your organisation

Delivery mode:  Online /start now!

Course cost:   $295 online delivery or via correspondence (workbook)

To enrol: Ph: 1300 887 082 or email:



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