STUDENT HUB

We understand that starting a new course may be daunting. If you have any questions at all, please contact us. Here’s how you can get in touch with our team:

Student Support: support@medtrain.com.au

Administration: info@medtrain.com.au

Phone: 1300 887 082

(Please don’t use the ‘Online Chat’ for student related enquiries)

In order to make your learning and assessment process as smooth as possible, we suggest you take the time to fully read our course information/instruction guide. It has been designed to help you navigate through the MAT online Learning Management System and provides useful instructions and study tips.  You can view it here.

Explore the MAT Learning Management System (LMS) and take some time to look through the pages and make yourself familiar with the online program. You will find the LMS tour here.

Click on your ‘unit code’ to open your unit. As you move through the page you will notice the course is divided into the following sections:

At the end of this tour, you will have the skills and knowledge to:

• Log in to the LMS
• Navigate around the LMS
• Access the learning resources for your course
• Access the required assessment for your course
• Upload additional assessment and associated documents, if applicable for this course
• Submit your assessment for marking.

Listed below are the suggested steps to commence your course:

Most of our students will commence with unit BSBMED301 – Interpret and apply medical terminology appropriately

1. Enhance your learning experience by firstly reading additional guides provided via the MAT Health Clinic website for this subject.  These guides are yours to download and keep and contain similar information to the LMS learning material in easy to refer to sections.
2. Secondly watch the video/s provided for this subject also located on this website.
3. Log onto the Learning Management System (LMS) and read the Learning Support Material (these are Part 1, Part 2 etc.). You can view this material as many times as required.
4. Once you are happy you have taken in all the learning material information commence your assessment.
5. Ensure all sections listed under the assessment tab are fully complete and submit your assessment.

Repeat the above steps for your next subject/s.

Certificate III, IV and Diploma students please note not all subjects will have additional guides and videos provided on the MAT Health Clinic website however you will find other useful information such as legislation, policies and procedures, forms and templates, health and safety, infection control, communicating with special needs workers and patients and much more.

Please note, those students completing our short courses (including Medical Reception and Terminology) are automatically classified as online study mode students.

For those students completing a Certificate or Diploma qualification, you were given the choice upon enrolment to select either the Full Online or the Hardcopy with online assessment option.

If you opted for online studies you will receive an email containing your login details into our MAT online Learning Management System (LMS) soon after your enrolment is processed. We strongly suggest that you save the URL in your favourites for easy on-going access. Please make a note of your login details for future use. Your first unit of study will be located in the dashboard.

If you opted for Hardcopy workbooks with online assessment your workbooks will be mailed out to you. You will receive a tracking number so that you can track your parcel and estimate its arrival. It can take up to 7 business days for parcels to be delivered.

To receive a satisfactory result for the assessments, participants must fully complete all sections of the assessment for the unit to the required standard.

Each assessment task has a section for the Assessor to record the assessment outcome as either “Satisfactory” or “Not Satisfactory”. For you to be awarded a competent result for the unit of competency, you must complete all assessment tasks satisfactorily.

Assessors must ensure that feedback is provided to you after each assessment, this may include asking you to reconsider some of your answers to the submitted responses and/or advice to broaden your understanding of the assessment task.

Once an assessment decision has been made for this unit of competency, the Assessor will complete the Evidence Summary Sheet by recording either a “Competent” or “Not Competent” result.

Here at MAT we pride ourselves on our Student Support.  We have a dedicated student support team that is ready to help you when/if you need it.

In order for us to assist you in a timely fashion, we ask that you make a note of the question number, page number and unit title that you are having difficulties with prior to contacting MAT.

Full support is available to all enrolled MAT students. (8.30am – 4.30pm EST) Monday to Friday.

Our student support team can be contacted on Ph: 1300 887 082 or email: support@medtrain.com.au

On your ‘Dashboard’ you will see your due date for each unit. Please submit your unit on or before this date.

On your confirmation letter (which is issued after enrolment) you will notice a course end date. This is when your course is due to complete.

Each course has a set course duration however, you are welcome to complete sooner if you wish. They are:

• Short courses (including Medical Reception and Terminology) – 8 Weeks part-time
• Certificate III in Business Administration (Medical) – 18 months part-time or 12 months full-time
• Certificate III in Health Administration – 18 months part-time or 12 months full-time
• Certificate IV in Health Administration – 24 months part-time or 12 months full-time
• Diploma of Practice Management – 24 months part-time or 12 months full-time
• Dual Diploma of Practice Management and Business – 24 months part-time or 12 months full-time

Once you have fully completed and saved your assessment click “Dashboard”. Select the unit you wish to submit and press “Submit”. Confirm your submission by clicking “Yes I agree” in the declaration box and click confirm. Your subject status will now say submitted. MAT will email you an assessment receipt confirmation.

If you do not satisfy the assessment requirements on your first attempt, you will receive feedback and will be asked to review and re-submit the assessment item/s.
If your assessment has been deemed ‘Not Yet Competent’ you will need to resubmit all or the relevant part of your assessment within 14 business days. You must be assessed as ‘Competent’ to successfully complete this course.

When making a resubmission please ensure you:

• Firstly click on the ‘Comments’ field in your dashboard – this will unlock the unit so you can make changes

• Read all the comments from your trainer/assessor carefully to identify what needs to be resubmitted.
• Review your learning material.
• make changes to the required question/s and save.
• Submit the assessment.

Note: Resubmissions are required within 14 business days or less. You will get up to three assessment resubmission opportunities before a unit of competency will be deemed ‘Not Yet Competent’. Students may then re-enrol in the unit or appeal the decision.

Your feedback is very important to us as it helps us to improve our services.   After each assessment has been submitted, you will be sent a feedback request. In addition, once you have completed your course you will be required to provide feedback. We welcome and encourage feedback at any stage of your course.

The MAT Health Clinic is a simulated medical practice website. Your learning material may refer you to this website as a resource in answering various questions throughout your training.

You will find resources under the ‘Staff Login’ page of the MAT Health Clinic website here www.mathealthclinic.com. You can login using the following details:

Password: MAT_HC_001

We understand that this might be your first time studying since leaving school, or you may have never completed online training before. You’ll find our Study Tips Guide full of top tips for effective study skills. Download the guide here.

Applications for course extension must be made in writing, addressed to the Director and emailed to info@medtrain.com.au at least 30 days prior to your course expiration date. An extension may be granted at the absolute discretion of the RTO Director. Extension fees may apply.

Please notify MAT as soon as possible of any changes to your contact details. Please note that updating your contact information in the eLearning site does not update on your student file so you will need to advise us either in email or by calling MAT.

Medical Administration Training has developed a complimentary Career Workshop for all of our students.  You will find the workshop here.