Healthcare Professional Development Courses
Managing Difficult and Challenging Behaviours
Feeling safe in your workplace and being able to identify high-risk situations and behaviours is an essential skill within medical and allied health practices.
Increase your confidence and stand out in your field by understanding the causes of challenging behaviour, what to do when presented with challenging behaviour, and how to defuse difficult situations.
Infection control in a Health Setting
Specially designed for administrators and receptionists working in medical or allied health services, this course arms you with the necessary knowledge of current infection control procedures.
Healthcare Customer Service
Stand out in your field by gaining the necessary skills to establish rapport with clients, use effective communication, appropriately manage and minimise aggression, and take action to resolve conflicts and complaints.
Equip yourself with the valuable practical skills to get you started and recognised in the growing administrative healthcare sector! This nationally accredited and industry supported course offers you the necessary skills required when working in a health environment.
Develop Keyboard Speed & accuracy
As a medical reception or administrator, computer keyboard skills are essential in creating an efficient and accurate workflow. Ensure you are more productive in the workplace and at home with our Develop Keyboard Speed and Accuracy course!
Microsoft Excel for Beginners
Our nationally recognised online training course provides new Excel users with the essential skills required to create spreadsheets and charts, navigate through the program quickly and easily, and use the most important functions necessary for your career in medical administration!
Microsoft Word for Beginners
As the most commonly used software in offices, having the necessary Microsoft Office skills will ensure you are confident and productive in your medical administration career. Learn how to work with the important features of Word, font and paragraph formatting techniques to create professional looking documents, and more!