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5 Tips for Dealing with Difficult Patients

Dealing-with-difficult-patients

Working in a medical reception area isn’t always easy. Most patients are friendly and easy to work with; however, there are some patients that can pose more of a challenge. Patients can be classed as difficult for a number of reasons, ranging from those who are excessively needy to those…


3 Ways A Diploma of Practice Management Will Benefit Your Career

Dip Practice Management Career Benefits

Running a medical practice is challenging. This is where Practice Managers come in. As a crucial part of the medical administration team, the Practice Manager is responsible for the day to day running of the clinic and ensuring that everything is running smoothly for both the staff and the patients.…


Why An Infection Control Course Should Be Your Next Professional Development Program

Infection Control Course

According to the National Health and Medical Research Council, there are over 200,000 cases of infections coming from healthcare facilities reported each year, which makes infections the most common complication affecting patients in healthcare facilities. Your medical reception waiting area is filled with ill patients, especially during cold and flu…

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