Based in Brisbane, Australia, Medical Administration Training has been providing industry recognised medical reception training since 2004. All courses offered by Medical Administration Training are available for online study, making them accessible to students throughout Australia. Additionally, venue based training is available for select course in Melbourne, Adelaide, Sydney, and Brisbane.

Why Enroll for the Medical Receptionist Course?

The healthcare industry is often referred to as recession proof, and while this isn’t strictly true, it is an industry that does offer greater job security. People still get sick, or require medical advice, no matter the state of the economy. And while other industries have had great success with outsourcing certain functions, this isn’t the case for healthcare.

The medical receptionist at your favourite healthcare provider is more than just a welcoming, smiling face. They fulfil a vital support role to the practitioner that extends beyond scheduling appointments, and registering new patients. They are an important point of contact between the healthcare practitioner and vendors, pharmaceutical reps, and other healthcare professionals. And depending on the size of the practice, they may also be responsible for maintaining patient records, and all aspects of medical billing.

It is possible to become a medical receptionist just through on-the-job training, but this is also a career that offers many different paths for advancement, and formalising your training by completing a medical receptionist course will certainly widen your career prospects.

Studying and working within medical administration will give you access to careers in medical practices, specialist practices, skin cancer clinics, hospital administration, radiology, pathology, and all associated health practices such as physiotherapy, podiatry and others. And with the healthcare industry currently the fastest growing sector – and largest employer – in Australia, you’ll find that a medical receptionist course affords you many secure and rewarding career opportunities.

The medical receptionist course offered by Medical Administration Training is a self-paced, online course, with students given up to 8-weeks in which to complete training. However, students can also attend training at selected venues, with dates for the medical receptionists course in Melbourne spread throughout the year. And your age should not be a deterrent, with maturity presenting no barrier to employment in medical administration.

What is the Course Content of the Medical Receptionist Course?

Medical Administration Training’s medical receptionist course in Melbourne is available as both online, self-paced learning, or on select dates at our Melbourne venue. Both forms of learning cover the following modules:

  • Interpret and Apply Medical Terminology Appropriately (BSBMED301) – You won’t only learn different medical terms, you’ll also learn how to interpret them based on the root words, prefixes, and suffixes that are used in medical terminology.
  • Prepare and Process Medical Accounts (BSBMED302) – Not an easy module, but definitely an important one. You will gain in-depth knowledge of an administrative function that is key to all medical practices. This includes Medicare (MBS) and veterans affairs bulk billing, WorkCover claims, Compulsory Third Party (CTP) motor vehicle accident claims, general doctor’s fees, and gap payments.
  • Applying the Principles of Confidentiality, Privacy, and Security within a Medical Environment (BSBMED305) – Confidentiality is a cornerstone of the doctor and patient relationship, and this module covers privacy legislation, along with the 13 Privacy Principles, which address the standards to follow when collecting patient information.
  • Maintain Patient Records (BSBMED303) – Closely related to the previous module, this module expands on the role of the medical receptionist in maintaining a patient record keeping system. You will learn how to create new records, how to keep accurate details of all patients, who is allowed access to these records, and more.
  • Medical Software Training – PracSoft training is a vital part of any medical receptionist course. PracSoft allows for efficient management and processing of many of the administrative functions in a medical practice, including appointment management, billing, Medicare claims, and administrative reporting. As the leading clinical and practice management software in Australia, PracSoft is used throughout the healthcare industry.

What to Expect after Enrolling?

After successfully enrolling for the medical receptionist course, you will be allocated to a trainer and assessor, who will help you throughout the course duration. Students enrolled for online learning are expected to have access to a computer, with reliable internet connectivity, since all training and learning materials are in digital format. All students will receive login details for Medical Administration Training’s online learning platform, while also being advised of the due dates for any assessments. Non-online students will be advised of details for all classroom/venue sessions, and provided with any relevant textbooks.

All paid-up students who successfully complete all the coursework can expect to receive a Certificate or Statement of Attainment within 30-days of being assessed. This is in accordance with the requirements set out in the Standards for Registered Training Organisations (RTOs) 2015.

All successful students also receive a free one-year membership to the Australian Medical Receptionist Association (AMRA), and a complimentary Careers Guide. AMRA offers members a variety of valuable benefits and discounts, including access to the AMRA jobs board, while the Careers Guide offers advice on resume presentation, searching for employment, and interview skills.

Who Should Study Medical Administration?

A career in medical administration is suitable for a wide variety of personalities, but Medical Administration Training’s typical students include:

  • People already working within the Aged Care and healthcare industries, looking to switch to administrative roles.
  • Experienced administrators from other industries wanting to explore opportunities within the healthcare sector.
  • Retail and hospitality workers with exceptional customer service skills.
  • People aged between 16-years and 60+ years, who have always had a desire to work in healthcare, and are passionate about everything relating to medical environments.

And if you’re still not sure if a career in medical administration is for you, schedule a call with one of our professional career advisers. They will be able to answer any troubling questions you have, and offer guidance on which training course to follow.