Diploma of Practice Management

How You’ll Be Assessed
Throughout the qualification, you will complete a range of activities designed to help you demonstrate your knowledge and skills related to managing healthcare administration and supporting the effective operation of a medical practice. These activities reflect situations commonly encountered in general practices, specialist clinics and other healthcare organisations.

Knowledge Questions
You will complete a range of questions designed to check your understanding of the topics covered in each unit. These may include short written responses, multiple-choice questions and responses to workplace scenarios that require you to interpret information, apply legislation or policies, and explain appropriate actions.

Workplace Planning and Management Tasks
Some activities involve analysing workplace situations and completing tasks related to practice management. This may include reviewing workplace procedures, preparing reports or workplace documents, responding to management scenarios, developing communication strategies, or contributing to improvements in workplace systems and processes.

You may also complete practical administration tasks such as preparing patient correspondence using Microsoft Word and the Clinic to Cloud practice management system, processing patient billing, or uploading screenshots that show how you completed certain tasks.

Video Demonstrations
At certain points in the course, you will be asked to record short videos demonstrating practical tasks that can be completed independently. These tasks are commonly related to infection prevention and control procedures, such as demonstrating correct hand hygiene, use of personal protective equipment (PPE), or responding to situations such as cleaning and managing a blood or body fluid spill.

Videos can be recorded using your computer, tablet or phone and uploaded directly through the Learning Management System (LMS).

Additional Items Required for Assessment
To complete the practical activities, you will need access to the following items:

• Basic PPE items for demonstration, including:
  • 2 pairs of disposable rubber gloves (well-fitted to your hands)
  • 1 disposable surgical face mask
  • 1 white or black bin liner

These items are not supplied by MAT and can be purchased from most supermarkets or pharmacies.

Role Plays and Communication Activities
Some assessments involve role play scenarios designed to demonstrate how you would communicate and respond in workplace situations that require leadership, coordination and decision-making. These activities may include responding to staff issues, facilitating discussions, addressing workplace concerns or contributing to problem-solving within the practice.

Role plays can be completed in one of two ways:

• With a MAT assessor during a scheduled online session, or
• By recording and uploading your role play through the Learning Management System (LMS).

If you choose to record the role play yourself, you will need another person over 18 to assist by acting as a patient, colleague, staff member or workplace stakeholder. This can be a friend or family member – no qualifications are required.

Videos can be recorded using your computer, tablet or phone and uploaded directly through the Learning Management System (LMS).

Credit Transfer

If you have completed equivalent units through previous formal study, you may be eligible for credit transfer. This allows you to gain recognition for those units without needing to repeat the learning or assessment and may reduce your overall course cost. Click here for more information.

Recognition of Prior Learning (RPL)

Recognition of Prior Learning (RPL) is a formal assessment process that considers your existing work experience, skills, and knowledge. It allows you to be assessed against the requirements of specific units in the course.

If you have recent and relevant industry experience, and can provide solid evidence of your skills, you may be eligible to apply for RPL. This means you can supply evidence and complete assessment tasks to demonstrate what you already know, without having to complete the training for those units.

Please note: RPL is a separate application process and includes additional fees. Click here to view further information.

Total Cost: $3,750
(Includes a non-refundable $50 enrolment fee)

Fee Breakdown
Enrolment Fee (non-refundable): $50 | Administration Fee (non-refundable): $250 | Course Unit Fees (15 units @ $230 each): |$3,450 |Total Payable: $3,750

Payment Options

Choose the payment method that suits you:

• Pay in full – by Visa or Mastercard at checkout, or by bank transfer after submitting your application.
• Payment plan – request to pay your course fees in weekly or fortnightly instalments.
  (A $50 payment is required at the time of application.) [Learn more]
• Third-party payment – nominate an approved organisation (such as an employer or job network provider) to pay your course fees on your behalf.

Refund Policy

A 5-day cooling-off period applies from the date your application is submitted.
Cooling-off and refund conditions are outlined in our Fees, Refunds and Cancellation Policy. [View full policy]

Discounts

Discounts are available for group bookings of 6 or more students.
Please contact us for pricing.

This nationally recognised course is delivered fully online and is available to students across Australia.

Government funding may be available for eligible applicants in Queensland and South Australia, which can significantly reduce the course cost (in some cases from as little as $550).

If you are applying from Queensland or South Australia, please check your funding options and apply using the links below.

Select your state to learn more:

• Skilling South Australia – South Australia Funding
• Career Boost – Queensland Funding

If you are not eligible for funding or live in another state, you can still enrol in the course by selecting the Apply Now button on this page.

We’re Here to Help – Student Support
From the moment you enrol, you’ll have access to a dedicated support team ready to help you stay on track throughout your course.

Our friendly, Australian-based student support staff are available via phone, email, or messaging through your online learning system. Whether you need help understanding an assessment, navigating the learning portal, or planning your study schedule, we’re just a message away.

You’ll also receive:

• Guidance from qualified trainers and assessors
• Regular check-ins and progress reviews
• Clear instructions and resources to help you succeed
• Access to our Student Handbook and policies for extra support information

We’re committed to supporting your success – every step of the way.
For more information on other support services and how to contact us, click here.