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BSBLDR413 Lead effective workplace relationships


Are you a healthcare professional looking to advance your career or an aspiring leader entering the field? Fine-tune your executive leadership qualities and expertly lead effective workplace relationships with this nationally recognised Emerging Leaders course (BSBLDR413).

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Total of
1 Unit

Full time or
Part time

Payment options

Certificate on


Course Overview

Course Highlights

Flexible, Online Learning

Dedicated Student Support Team

Fully Qualified Course Trainers

Downloadable Training Resources (Yours to Keep)

Enhanced Employability & Career Opportunities

Certificate of Completion & Nationally Recognised Statement of Attainment

The need for capable and visionary leaders in the ever-evolving world of healthcare has never been greater. This nationally recognised course is specially designed to empower you with the knowledge, skills, and mindset required to excel as a team leader. 

You will gain an understanding of your interpersonal and leadership styles while exploring topics such as implementing change within the workplace, effective communication, and conflict management. 

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Quick Facts


Part time 8 weeks
Full time 4 weeks
(finish earlier if you wish)


Online with 24/7 access to your course

Fees & Funding

Credit card or EFT payments accepted

Start Date

Any time!

Course Outcomes

What you’ll learn

Via a combination of theory and practical course work activities, you will gain the necessary skills and knowledge to:

What you’ll earn

You will receive a certificate of completion and a statement of attainment when you successfully complete this BSBLDR413 course. In addition, it can open up a range of leadership roles in the healthcare industry, including:

Confidently lead team meetings

Give and receive constructive feedback

Lead effective workplace relationships

Understand and create a positive work culture

Manage workplace conflict and discrimination

Assess performance and boost team productivity

Communicate clearly and effectively

Transition from team member to team leader

Healthcare Team Leader

Clinical Coordinator or Manager

Course Entry Requirements


There are no formal entry requirements for this course.

MAT is committed to providing every enrolled student with the support they need to succeed in their studies. To ensure this, it is necessary for students to have a strong grasp of computer basics and to meet the appropriate proficiency levels in reading, writing, oral communication, and numeracy as outlined in the Australian Core Skills Framework (ACSF) for their chosen course. Click here.

All applicants 16 years and over are welcome.

Course structure & fees

This Nationally Recognised course consists of 1 unit of competency .

This short course will teach you the skills to:
• Lead workplace relationships
• Implement change in the workplace
• Lead a team meeting
• Dealing with poor performance and improving team productivity
• Manage workplace discrimination
• Develop more effective communication skills

For this module, the unit you will complete is:

  • BSBLDR413 Lead effective workplace relationships

The BSBLDR413 course assessment is competency-based, so you don’t need to worry about a pass or fail outcome. Our trainers will use various methods to assess your medical reception and terminology capabilities, such as:

  • Q&As – written answers to proposed scenarios and knowledge checks.
  • Product-based assessment tasks – e.g. writing a letter using appropriate medical terminology.
  • Short pronunciation and communication tasks – e.g. providing audio recordings of simulated conversations to demonstrate your abilities. 

MAT gives every student up to three attempts for each assessment to promote plenty of opportunities for success. Our devoted trainers are fully committed to guiding you throughout your learning journey, offering comprehensive written feedback to enhance your understanding and improve your skills.

All students are allocated up to 8 weeks to complete their course. However, you can complete the work sooner if you wish.

As an online study program, our flexible platform allows you to access fully accredited course material from any location anytime. You can conveniently participate in and complete coursework using a desktop computer or laptop. To access your course content, please ensure you have the following:

  • An up-to-date browser, such as Chrome or Firefox
  • Access to Microsoft Office
  • A reliable internet connection
  • Functional audio capabilities (microphone) on your desktop or laptop device.

You can apply for RPL and Credit Transfers at the time of enrolment or during the course. Please refer to our student handbook for further information.

Total Course Costs: $295

Payments can be made in full on registration by EFT of Credit card. For employer group bookings of 6 or more, please enquire for pricing.

Absolutely! At Medical Administration Training, we provide comprehensive and fully accredited training in Health Administration, ranging from Certificate III up to Diploma level qualifications. 

Additionally, we offer a range of industry-specific short courses. As a token of our appreciation, all our successful students are eligible for exclusive discounts on our courses (excluding funded courses).

Keen to Enrol?

Download our Course Guide

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Our committed student administration support team can assist you at every stage of your educational journey, from the moment you enrol until you complete your course. They will ensure seamless access to our Learning Management System (LMS), address any general enquiries, and offer ongoing support throughout the entire process.

We offer multiple communication channels such as phone, email, and messaging via our LMS to ensure convenience and responsiveness wherever and whenever you require it. Whether you’re exploring a new career fresh out of school or returning to studies later in life, you can trust that MAT is fully committed to your success and will provide the support you need every step of the way.