BSBLDR413 Lead effective workplace relationships

This Nationally Recognised course consists of 1 unit of competency .

How You’ll Be Assessed
Throughout the course, you will complete a range of activities designed to help you demonstrate your knowledge and leadership skills in workplace situations. These activities are based on realistic scenarios commonly encountered in healthcare administration and team leadership roles.

Knowledge Questions
You will complete a range of questions designed to check your understanding of leadership concepts and workplace practices. These may include short written responses, multiple-choice questions and responses to workplace scenarios.

Scenario-Based Activities
Many tasks are based on realistic workplace situations within the simulated MAT Health Clinic environment. You may be asked to analyse workplace issues, respond to leadership challenges, complete tables, or draft workplace communications such as emails or responses to staff concerns.

Video Demonstrations and Role Plays
At certain points in the course, you will be asked to record short videos demonstrating how you would communicate and respond in leadership situations, such as leading a meeting, managing workplace issues, or responding to team members. These activities allow you to demonstrate how you would apply leadership and communication skills in common workplace situations.

Role plays can be completed in one of two ways:

• With a MAT assessor during a scheduled online session, or
• By recording and uploading your role play through the Learning Management System (LMS).

If you choose to record the role play yourself, you will need another person over 18 to assist by acting as a staff member, colleague or workplace stakeholder. This can be a friend or family member – no qualifications are required.

Total Cost: $295
(Includes a non-refundable $50 enrolment fee)

Payment Options

Choose the payment method that suits you:

• Pay in full – by Visa or Mastercard at checkout, or by bank transfer after submitting your application.
• Payment plan – request to pay your course fees in weekly or fortnightly instalments.
  (A $50 payment is required at the time of application.) [Learn more]
• Third-party payment – nominate an approved organisation (such as an employer or job network provider) to pay your course fees on your behalf.

Refund Policy

A 5-day cooling-off period applies from the date your application is submitted.
Cooling-off and refund conditions are outlined in our Fees, Refunds and Cancellation Policy. [View full policy]

Discounts

Discounts are available for group bookings of 6 or more students.
Please contact us for pricing.

Absolutely! At Medical Administration Training, we provide comprehensive and fully accredited training in Health Administration, ranging from Certificate III up to Diploma level qualifications. 

Additionally, we offer a range of industry-specific short courses. As a token of our appreciation, all our successful students are eligible for exclusive discounts on our courses (excluding funded courses).

We’re Here to Help – Student Support
From the moment you enrol, you’ll have access to a dedicated support team ready to help you stay on track throughout your course.

Our friendly, Australian-based student support staff are available via phone, email, or messaging through your online learning system. Whether you need help understanding an assessment, navigating the learning portal, or planning your study schedule, we’re just a message away.

You’ll also receive:

• Guidance from qualified trainers and assessors
• Regular check-ins and progress reviews
• Clear instructions and resources to help you succeed
• Access to our Student Handbook and policies for extra support information

We’re committed to supporting your success – every step of the way.
For more information on other support services and how to contact us, click here.