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Certificate III in Business (Medical Administration)

Gain the essential skills and knowledge to excel in the dynamic world of medical administration by studying a Certificate III in Business (Medical Admin).

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BSB30120 Certificate III in Business Medical Administration

Total of
8 Modules

Full time or
Part time


Certificate on


Course Overview

Course Highlights

User-friendly eLearn access

Dedicated Student Support Team

Payment & Funding Options

Personal & Professional Growth

Enhanced Employability & Career Opportunities

A BSB30120 Certificate III in Business (Medical Admin) is perfect for those wishing to enter various business administration jobs within the medical industry. Our flexible, online business course is ideal for job seekers, those craving a career change, or anyone looking to upgrade their existing business qualifications.

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Quick Facts


Part time 16 months
Full time 8 months
(finish earlier if you wish)


Online with 24/7 access to your course

Fees & Funding

Interest free payment plans
Funding Available, Click Here

Start Date

Any time!

Course Outcomes

What you’ll learn

Via a combination of essential theory and practical course work, you will learn how to:

What you’ll earn

Upon successful completion of your BSB30120 Certificate III in Business (Medical Administration) course, you’ll receive a Nationally Recognised Certificate and you will gain the skills and knowledge to work in a variety of roles. Here are some examples of employment opportunities you will be eligible to apply for once you have completed this course.

Explore and develop a wide range of business skill sets to support your success in business services jobs

Develop soft skills like critical thinking, effective communication, and organisational skills

Explore current business topics like sustainability, inclusive work practices and safety

Support the daily operations of a healthcare facility

Interpret and apply medical terminology appropriately

Understand and maintain WHS practices

Efficiently prepare and process medical accounts

Maintain and handle confidential patient records

Effectively work and communicate with diverse groups of people

Design and produce business documents

Medical Receptionist at a General Practice

Medical Receptionist at an Allied Health facility i.e. dietician, physio, chiropractor clinic etc.

Medical Receptionist in Specialist rooms i.e. dermatologist, cardiologist, IVF clinic etc.

Receptionist (any industry)

Office administrator (any industry)

Course Entry Requirements


There are no formal entry requirements for this course.

MAT is committed to providing every enrolled student with the support they need to succeed in their studies. To ensure this, it is necessary for students to have a strong grasp of computer basics and to meet the appropriate proficiency levels in reading, writing, oral communication, and numeracy as outlined in the Australian Core Skills Framework (ACSF) for their chosen course. Click here.

All applicants 16 years and over are welcome.

As the Cert 3 in Business Medical Administration course content is delivered online, we welcome students from all areas of Australia including Sydney, Melbourne, Brisbane, Adelaide, Perth, Canberra, Darwin & Hobart.

Course structure & fees

In this Nationally Recognised course you will complete 8 modules that consist of 13 units of competency (six core and seven elective units).

This unit is the most important unit of any medical reception course in preparing you for the workplace. These subjects look at medical records and medical accounts and ways to protect the privacy and confidentiality of patients, and how to prevent and address them. You will be taken on a journey of how to dissect difficult medical words and how to use prefixes, root words and suffixes, to decipher what they mean. Unit(s):

  • BSBMED301 Interpret and apply medical terminology appropriately
  • Medical Reception Module – Clustered unit consisting of:
    • BSBMED302 Prepare and process medical accounts
    • BSBMED303 Maintain patient records
    • BSBMED305 Apply the principles of confidentiality, privacy and security within the medical environment

*Include access to and use of the specialised medical software package Clinic to Cloud as well as tutorials in Best Practice and Pracsoft

These subjects look at the important skill that is needed in all medical admin job roles. Communication is at the heart of how we interact with one another. Understanding how to communicate effectively can therefore have positive benefits in a medical practice and life. Medical reception staff also need to have a positive approach to their role as they create first impressions with patients. Unit(s):

  • BSBTWK301 Use inclusive work practices
  • Communication Module – Clustered unit consisting of:
    • BSBCRT311 Apply critical thinking skills in a team environment
    • BSBXCM301 Engage in workplace communication

This module provides the skills and knowledge required to design and produce various simple business documents.

  • Documents Module – Clustered unit consisting of:
    • BSBTEC301 Design and produce business documents
    • BSBWRT311 Write simple documents

Work health & safety policies, procedures and compliance are the focus of all Medical Practices. These subjects provide an understanding of safety responsibilities and requirements.  It covers workplace evacuations as well as identifying relevant safety training and procedures that may be required.  It also looks at ways to improve and support personal well-being in the workplace by managing stress and work priorities. Unit(s):

  • BSBWHS311 Assist with maintaining workplace safety
  • Wellbeing Module – Clustered unit consisting of:
    • BSBPEF201 Support personal wellbeing in the workplace
    • BSBPEF301 Organise personal work priorities

The overall aim of this subject is for students to be able to identify improvements and apply “green” practices that benefit the business as well as the environment.


  • BSBSUS211 Participate in sustainable work practices

MAT’s assessment approach is competency-based, which means you need not worry about a once off pass or fail outcome. During the course, our trainers use various methods to evaluate your abilities, such as:

  • Short answer questions
  • Scenarios for you to read and respond to
  • Role play activities (video evidence required)
  • Simulated tasks

Medical Administration Training (MAT) understands the importance of practical experience, so role-playing makes up some of the practical elements of your assessments. MAT believes that you can benefit from undertaking role-playing activities throughout your studies. Not only are they fun and interactive, it gives you the opportunity to collaborate with other participants such as your family, friends or colleagues.

We allow each student to attempt each assessment up to three times. Our dependable trainers will support your learning journey by offering concise, written feedback to enhance your competencies.

We allow a generous timeframe of up to 8 months full time or 16 months part time to complete your BSB30120 Certificate III in Business (Medical Administration) course. Our flexible, online learning platform and reliable guidance ensures you achieve your goals at your own pace.

As an online program designed for distance learning, you can access fully accredited course material from any location and at any time. Students have the flexibility to participate and complete coursework using a desktop computer or laptop; some course work may be completed via mobile devices. 

To access your course content, you will need the following:

  • An updated browser like Chrome or Firefox.
  • Access to Microsoft Office.
  • A reliable internet connection.
  • Functional audio (microphone) and, if required, a camera or webcam on your desktop or laptop.

You can apply for RPL and Credit Transfers at the time of enrolment or during the course. Please refer to our student handbook for further information.

Total Course Costs: $1500

MAT provides opportunities for all individuals to pursue higher-earning positions through their preferred study methods. To make our courses more accessible, we offer interest-free flexible payment plans. You can pay your course fees up-front or in instalments. If you pay via instalments, an upfront payment of $50 is required at time of enrolment* plus 35 weekly payments of $43.

Further payment plan information can be found here.

*Non-refundable enrolment and administration fee applies.

The Queensland state government has demonstrated a notable dedication to enhancing the skills of the Queensland workforce. Consequently, individuals undertaking Medical Administration Training benefit from government incentives to pursue their training or find that their courses are substantially subsidised.

Major schemes include:

Queensland: Achieve your Certificate III in Business (Medical Administration) without breaking the bank. Complete this course for as little as $25. Eligible Queensland residents may be approved for funding via the QLD Government’s Skills Assure Certificate 3 Guarantee program. Eligibility criteria apply. Click here to learn more.

Keen to Enrol?

Download our Course Guide

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MAT recognises that embarking on an online learning program or resuming studies can be a daunting endeavour. That’s why our Student Support team is here to assist you every step of the way, starting from the moment you enrol. They will guide you in accessing our exceptional Learning Management System (LMS), address any general enquiries, and provide friendly guidance throughout each process.

We offer multiple communication channels, including phone, email, and LMS, to ensure you receive prompt assistance wherever and whenever needed. So whether you are beginning a traineeship for the first time or returning to studies later in life, you can rely on MAT’s unwavering support.