BSB30120
Certificate III in Business (Medical Administration)
Gain the essential skills and knowledge to excel in the dynamic world of medical administration by studying a Certificate III in Business (Medical Admin) online course with Medical Administration Training.
Enquire NowApply Now
Total of
8 Modules
Full time or
Part time
Certificate on
Completion
Nationally
recognised
Course Overview
Course Highlights
Start your administration career
Gain a nationally recognised qualification that prepares you for entry-level administrative roles in healthcare and business settings.
Develop practical workplace skills
Build confidence in everyday administrative work by learning how to maintain records, prepare and format documents, communicate clearly, and contribute to the smooth running of an office or healthcare clinic.
Support when you need it
Enjoy personalised help from our friendly, Australian-based student support team via phone, email, or LMS messaging—never an offshore call centre.
Hands-on software training
Gain experience using Clinic to Cloud, a widely used medical practice software, to help you transition smoothly into the workplace.
The BSB30120 Certificate III in Business (Medical Administration) provides a strong foundation in entry-level administration skills that can be applied in both business and healthcare environments.
You’ll learn to communicate effectively, prepare and format workplace documents, apply medical terminology in administrative tasks, and contribute to a positive and inclusive workplace.
Who this course is for?
The BSB30120 Certificate III in Business (Medical Administration) is ideal for people starting out in administration or looking to gain formal skills for office and healthcare settings. It’s well suited to those interested in working in general practices, allied health clinics, or specialist centres, while also developing transferable skills valued across many industries.
Apply Now
Quick Facts
Duration
Part time 16 months
Full time 8 months
Finish earlier? Learn how
Delivery
Online with 24/7 access to your course
Fees
$1750
Study from $48.58 per week
Start Date
Any time!
Download Course GuideCourse Outcomes
Upon successfully completing the BSB30120 Certificate III in Business (Medical Administration), you will receive a nationally recognised qualification and gain practical skills suited to a wide range of administrative roles – particularly within medical and healthcare settings.
You may be eligible to apply for roles such as:
Medical Receptionist
Work as the first point of contact in GP, specialist, or allied health clinics. Typical tasks include booking appointments, processing payments, managing patient records, and supporting day-to-day clinic operations.
Medical Secretary
Medical secretaries help ensure the smooth running of a healthcare practice by supporting both patients and medical professionals. Common duties include welcoming patients, answering phone and email enquiries, scheduling appointments, managing billing and payments, and performing a range of essential administrative tasks.
Administration Officer (outside of health)
Administrative Assistants provide vital support across a range of industries, ensuring smooth office operations. They handle tasks like managing correspondence, scheduling meetings, maintaining records, and assisting with reports or data entry. Their role is essential for keeping teams organised and workflows efficient.
Admission Requirements
Eligibility Criteria
To enrol, you must:
Equipment Requirements
To successfully complete your training, you’ll need regular access to the following equipment and tools.
Be at least 16 years old (parental/guardian consent required if under 18)
Be living in Australia
Have a valid Unique Student Identifier (USI). How do I get a USI?
Have suitable English language and literacy and numeracy requirements. Read more
Have the digital skills and digital literacy to study online
Take a moment to read and understand the enrolment terms and conditions so you feel comfortable before applying. Click here
A desktop or laptop computer (Windows 10 or later, or macOS X or later)
Reliable internet connection
A supported web browser More
Microphone, webcam, and speakers or a device you can record on. Why are these needed? Find out more
Full version of Microsoft Word (not viewer-only)
Recommended: Up-to-date antivirus or internet security software.
PDF reader (e.g. Adobe Acrobat Reader)
Course structure & fees
COURSE SUBJECTS
In this Nationally Recognised course you will complete 8 modules that consist of 13 units of competency (six core and seven elective units).
This unit is the most important unit of any medical reception course in preparing you for the workplace. These subjects look at medical records and medical accounts and ways to protect the privacy and confidentiality of patients, and how to prevent and address them. You will be taken on a journey of how to dissect difficult medical words and how to use prefixes, root words and suffixes, to decipher what they mean. Unit(s):
- BSBMED301 Interpret and apply medical terminology appropriately
- Medical Reception Module – Clustered unit consisting of:
- BSBMED302 Prepare and process medical accounts
- BSBMED303 Maintain patient records
- BSBMED305 Apply the principles of confidentiality, privacy and security within the medical environment
*Include access to and use of the specialised medical software package Clinic to Cloud as well as tutorials in Best Practice and Pracsoft
These subjects look at the important skill that is needed in all medical admin job roles. Communication is at the heart of how we interact with one another. Understanding how to communicate effectively can therefore have positive benefits in a medical practice and life. Medical reception staff also need to have a positive approach to their role as they create first impressions with patients. Unit(s):
- BSBTWK301 Use inclusive work practices
- Communication Module – Clustered unit consisting of:
- BSBCRT311 Apply critical thinking skills in a team environment
- BSBXCM301 Engage in workplace communication
This module provides the skills and knowledge required to design and produce various simple business documents.
- Documents Module – Clustered unit consisting of:
- BSBTEC301 Design and produce business documents
- BSBWRT311 Write simple documents
Work health & safety policies, procedures and compliance are the focus of all Medical Practices. These subjects provide an understanding of safety responsibilities and requirements. It covers workplace evacuations as well as identifying relevant safety training and procedures that may be required. It also looks at ways to improve and support personal well-being in the workplace by managing stress and work priorities. Unit(s):
- BSBWHS311 Assist with maintaining workplace safety
- Wellbeing Module – Clustered unit consisting of:
- BSBPEF201 Support personal wellbeing in the workplace
- BSBPEF301 Organise personal work priorities
The overall aim of this subject is for students to be able to identify improvements and apply “green” practices that benefit the business as well as the environment.
Unit(s):
- BSBSUS211 Participate in sustainable work practices
ASSESSMENT REQUIREMENTS
How You’ll Be Assessed
Throughout the qualification, you will complete a range of activities designed to help you demonstrate your knowledge and practical skills for working in a business or healthcare administration role. These activities reflect tasks commonly performed in office environments such as medical clinics, specialist practices and other workplaces.
Knowledge Questions
You will complete a range of questions designed to check your understanding of the topics covered in each unit. These may include short written answers, multiple-choice questions and responses to simple workplace scenarios.
Practical Administration Tasks
Some activities involve completing practical tasks commonly performed in office and healthcare administration roles. This may include completing forms, preparing simple documents or patient correspondence using Microsoft Word, working with appointment systems, processing basic billing tasks, and uploading screenshots that show how you completed certain tasks.
Role Plays and Communication Activities
Some assessments involve role play scenarios designed to demonstrate how you would communicate in common workplace situations. These activities may include interacting with patients or customers, working with colleagues, or responding to everyday workplace situations.
Role plays can be completed in one of two ways:
- With a MAT assessor during a scheduled online session, or
- By recording and uploading your role play through the Learning Management System (LMS).
If you choose to record the role play yourself, you will need another person over 18 to assist by acting as a patient, colleague or workplace stakeholder. This can be a friend or family member – no qualifications are required.
Videos can be recorded using your computer, tablet or phone and uploaded directly through the Learning Management System (LMS).
RECOGNITION OF PRIOR LEARNING
Credit Transfer
If you have completed equivalent units through previous formal study, you may be eligible for credit transfer. This allows you to gain recognition for those units without needing to repeat the learning or assessment and may reduce your overall course cost. Click here for more information.
Recognition of Prior Learning (RPL)
Recognition of Prior Learning (RPL) is a formal assessment process that considers your existing work experience, skills, and knowledge. It allows you to be assessed against the requirements of specific units in the course.
If you have recent and relevant industry experience, and can provide solid evidence of your skills, you may be eligible to apply for RPL. This means you can supply evidence and complete assessment tasks to demonstrate what you already know, without having to complete the training for those units.
Please note: RPL is a separate application process and includes additional fees. Click here to view further information.
COURSE FEES AND REFUND INFORMATION
Total Course Fees: $1750
(Includes a non-refundable $50 enrolment fee)
Fee Breakdown
Enrolment Fee (non-refundable): $50 | Administration Fee (non-refundable): $250 | Course Unit Fees (13 units @ $111.54 each): $1450 | Total Payable: $1750
Payment Options
Choose the payment method that suits you:
- Pay in full – by Visa or Mastercard at checkout, or by bank transfer after submitting your application.
- Payment plan – request to pay your course fees in weekly or fortnightly instalments.
(A $50 payment is required at the time of application.) [Learn more] - Third-party payment – nominate an approved organisation (such as an employer or job network provider) to pay your course fees on your behalf.
Refund Policy
A 5-day cooling-off period applies from the date your application is submitted.
Cooling-off and refund conditions are outlined in our Fees, Refunds and Cancellation Policy. [View full policy]
Discounts
Discounts are available for group bookings of 6 or more students.
Please contact us for pricing.
SUPPORT AVAILABLE DURING YOUR STUDIES
We’re Here to Help – Student Support
From the moment you enrol, you’ll have access to a dedicated support team ready to help you stay on track throughout your course.
Our friendly, Australian-based student support staff are available via phone, email, or messaging through your online learning system. Whether you need help understanding an assessment, navigating the learning portal, or planning your study schedule, we’re just a message away.
You’ll also receive:
- Guidance from qualified trainers and assessors
- Regular check-ins and progress reviews
- Clear instructions and resources to help you succeed
- Access to our Student Handbook and policies for extra support information
We’re committed to supporting your success – every step of the way.
For more information on other support services and how to contact us, click here.
Other courses you might be interested in:
RTO Registration Code No:
31078
