Flexible, Online Learning
Dedicated Student Support Team
Payment & Funding Options
Personal & Professional Growth
Enhanced Employability & Career Opportunities
Are you a natural-born leader seeking a fresh challenge? If so, have you ever considered a career in health administration? The healthcare sector is currently Australia’s largest employer and fastest-growing industry and provides many financially rewarding, flexible and secure career opportunities.
Completing this course means you will be equiped to manage an administration team in a diverse range of health settings, including hospitals, community health centres and allied health. From efficiently maintaining client and patient records to managing resources and driving innovation in the workplace, every day would introduce exciting challenges and opportunities to make a positive impact.
Part time 24 months
Full time 12 months
(finish earlier if you wish)
Online with 24/7 access to your course
Fees & Funding
Interest free Payment plans
What you’ll learn
Through a combination of theory and practical course work, you will learn how to:
What you’ll earn
Once you complete our nationally recognised health administration qualification, you will have gained valuable skills and expertise to pursue leadership roles in health admin anywhere in Australia. Potential job outcomes include:
Confidently enter, book and manage patient appointments.
Supervise and guide junior receptionists.
Calmly and effectively respond to patient feedback and complaints.
Record and manage confidential data.
Communicate appropriately with patients over the phone and in person.
Professionally liaise with doctors, nurses and other health staff.
Understand, interpret and apply medical terminology in administrative settings.
Team leader in health admin role.
Senior administrative member.
Medical records leader.
And many more!
Course Entry Requirements
There is no official prerequisite study required to enrol for this course. However, to make your learning experience easier, we recommend that you have:
Language, Literacy and Numeracy (LLN) capabilities equivalent to Australia's Year 10 certificate.
Confidence in word processing, downloading and saving documents, sending emails and navigating the internet.
An interest in the healthcare industry.
Self motivation skills and have the ability to prioritise tasks.
All of the above confirmed at enrolment via our Course Suitability Questionnaire, which assesses your choice of study, computer skills, Language, Literacy and Numeracy levels, motivation and expectations for the course.
To view the required Australian Core Skills Framework ACSF levels, Click here.
Course structure & fees
In this Nationally Recognised course you will complete 12 modules that consist of 15 units of competency (nine core and six elective units).
Learn how to protect the privacy and confidentiality of patients, maintain patient records within an existing medical records management system and to prepare and process medical accounts for a range of patients. Unit(s):
Medical Reception Module – Clustered unit consisting of:
• BSBMED302 Prepare and process medical accounts
• BSBMED303 Maintain patient records
• BSBMED305 Apply the principles of confidentiality, privacy and security within the
*Include access to and use of the specialised medical software package Clinic to Cloud as well as tutorials in Best Practice and Pracsoft.
Communication is at the heart of how we interact with one another and our patients. Senior health administration staff are required to use medical terminology in the context of their job role and to communicate effectively with patients, colleagues, management and other industry providers Unit(s):
- HLTCCD003 Use medical terminology in health care
- CHCCOM005 Communicate and work in health or community services
These units provide the skills required to implement work health and safety (WHS) policies and procedures in the workplace, apply basic infection prevention and control principles including implementing standard and transmission-based precautions, integrate these procedures into work practices, monitor and manage risks . Units (s)
- HLTWHS003 Maintain work health and safety
- Infection Control Cluster
- HLTINF007 Implement and monitor infection prevention and control standards, policies and procedures
- HLTINF006 Apply basic principles and practices of infection prevention and control
- BSBOPS504 Manage business risk
Teams must work within relevant legislation, codes, national standards and work health and safety (WHS) rules. Senior administrators evaluate and enhance their own practice as well as promote cohesion, motivate, mentor, coach and develop their team. Unit(s):
- CHCLEG001 Work legally and ethically
- BSBLDR413 Lead effective workplace relationships
- CHCPRP003 Reflect on and improve own professional practice
These units provide the skills required to provide instructions and information to patients, liaise with service provider, work respectfully with people from diverse social and cultural groups and handle difficult incidents and situations. Unit(s):
- HLTADM010 Facilitate a coordinated approach to client care
- CHCDIV001 Work with diverse people
- CHCCCS020 Respond effectively to behaviours of concern
COURSE ASSESSMENT ACTIVITIES
At MAT, you don’t need to worry about a once-off pass or fail result. Our assessment methodology is competency-based, meaning we evaluate your abilities through various activities. During this course, trainers may use any or all of the following:
- Question-based assessment with written responses.
- Product-based assessment – e.g. creating and presenting mock reports, policies or procedures.
- Direct observation assessment – demonstrating your practical skills by engaging in simulated role play or workplace tasks.
Medical Administration Training (MAT) understands the importance of practical experience, so role-playing makes up some of the practical elements of your assessments. MAT believes that you can benefit from undertaking role-playing activities throughout your studies. Not only are they fun and interactive, it gives you the opportunity to collaborate with other participants such as your family, friends or colleagues.
We provide up to three attempts for each assessment to ensure your success. Our reliable trainers offer clear, written feedback to help you comprehend and improve your competencies.
Students are given a generous timeframe of up to 24 months. However, if you prefer a more self-paced option, we allow students to complete the course sooner if they wish. So, no matter your learning style, our flexible learning environment and guidance will ensure you achieve your goals.
As a distance-based online course, you can access fully accredited course material from anywhere at any time. Students can participate from their desktop computer or laptop; or some coursework may also be completed using a mobile device.
For a smooth online learning experience, you will need the following:
- A reliable internet connection
- An up-to-date browser such as Chrome or Firefox
- Access to Microsoft Office
- Desktop or laptop should have audio and camera or a webcam
RECOGNITION OF PRIOR LEARNING
You can apply for RPL and Credit Transfers at the time of enrolment or during the course. Please refer to our student handbook for further information.
Total Course Costs: $2850
Just like our study set up, our payment options are also flexible. You can pay your course fees up-front or in instalments. If you pay via instalments, an upfront payment of $150 is required at time of enrolment*, followed by 50 weekly payments of $54. Further payment plan information can be found here.
*Non-refundable enrolment and administration fee.
At both a state and federal level, government commitment to up-skilling the Australian workforce has resulted in a comprehensive framework of funding schemes and incentive opportunities. As a result, many Medical Administration Training participants are provided incentives by the Government to undertake training and/or find that their courses are heavily subsidised.
This course is available under the following funding programs:
Major schemes include:
- Skills Assure Funding – Queensland Funding
- Skilling South Australia – South Australia Funding
- Skills Checkpoint for Older Workers – Federal Funding
Queensland: This course is subsidised for eligible Queensland residents through the Skills Assure Higher Level Skills program ‘funded by the Queensland Government’. Eligibility criteria apply. Click here to learn more.
South Australia: Begin your journey in Health Admin and complete the course for as little as $300! Eligibility criteria applies. The South Australian Government offers funding programs for eligible South Australian residents or workers. Click here to learn more.
Skills Checkpoint for Older Workers: Eligible applicants who are aged over 40 years and wanting to re-skill or upskill may be eligible for the Skills Checkpoint for Older Workers funding through the Federal Government. Click here to learn more.
LEADING STUDENT SUPPORT PROGRAM
At Medical Administration Training (MAT), we understand that diving into online learning or returning to study can be a daunting experience. But never fear! MAT is here for you every step of the way. From the moment you enrol, our student administration support team will be available to guide you, grant you access to our top-notch Learning Management System (LMS), and address any general queries.
You can reach our dedicated support team through various channels, such as email and phone – you can even message your trainer in the LMS. No matter where you are located, you can quickly get the help you need when you need it. So, whether you are a seasoned student or embarking on your first online learning journey, you can trust MAT to have your back and provide the support you require to succeed in your career.