Flexible, Online Learning
Dedicated Student Support Team
Payment & Funding Options
Personal & Professional Growth
Enhanced Employability & Career Opportunities
This comprehensive, online health administration course is designed to provide you with the skills and knowledge necessary to succeed in various health admin settings. Whether you want to work in a hospital, GP clinic, or another healthcare setting, this nationally recognised Certificate will equip you with the tools you need to thrive in a fast-paced and rewarding role.
Part time 18 months
Full time 12 months
(finish earlier if you wish)
Online with 24/7 access to your course
Fees & Funding
Interest free payment plans
What you’ll learn
Through a blend of essential theory and practical course work, you will learn how to:
What you’ll earn
Once you complete your nationally recognised qualification, you will be equipped to work in a range of healthcare settings across Australia. Potential job outcomes include:
Support the day-to-day operations of a healthcare practice.
Interpret and apply medical terminology appropriately.
Advance your customer service and communication skill set with a focus on health admin.
Follow and implement WHS and infection control practices.
Confidently prepare and process medical accounts.
Appropriately handle and manage confidential patient records.
Effectively work and communicate with diverse groups of people.
Design and produce business documents.
Assist in controlling stocks and supplies.
Medical Receptionist at a General Practice.
Office administrator in a medical environment.
Medical Secretary in specialist rooms.
Medical Receptionist at an Allied Health facility i.e. Dietician, Physio, Chiropractor clinic etc.
Hospital administration including: Ward Clerk, Admissions Clerk etc.
Course Entry Requirements
While there are no official prerequisite studies required to enrol in this course, we recommend that you meet certain criteria to make your learning experience easier:
Language, Literacy and Numeracy (LLN) capabilities equivalent to Australia's Year 10 certificate.
An interest in the healthcare industry.
Confidence in basic word processing, downloading and saving documents, sending emails and navigating the internet.
Be self motivated and driven to succeed.
Strong organisational skills and the ability to prioritise tasks.
All of the above confirmed on enrolment via our Course Suitability Questionnaire, which assesses your choice of study, computer skills, Language, Literacy and Numeracy levels, motivation and expectations for the course.
To view the required Australian Core Skills Framework ACSF levels, Click here.
Course structure & fees
In this Nationally Recognised course you will complete 10 modules that consist of 13 units of competency (five core and eight elective units).
These subjects look at medical records and medical accounts and ways to protect the privacy and confidentiality of patients and how to prevent and address them. ou will be taken on a journey of how to dissect difficult medical words and how to use prefixes, root words and suffixes, to decipher what they mean. Unit(s):
- BSBMED301 Interpret and apply medical terminology appropriately
- Medical Reception Module – Clustered unit consisting of:
- BSBMED302 Prepare and process medical accounts
- BSBMED303 Maintain patient records
- BSBMED305 Apply the principles of confidentiality, privacy and security within the medical environment
*Include access to and use of the specialised medical software package Clinic to Cloud as well as tutorials in Best Practice and Pracsoft.
These subjects look at the important skill that is needed in all heathcare job roles. Communication is at the heart of how we interact with one another and our patients. Understanding how to communicate effectively can therefore have positive benefits in the workplace and life. Health administration staff will also need to know how to identify and defuse difficult situations and manage challenging behaviours. Unit(s):
- CHCCOM005 Communicate & work in health or community services
- CHCCCS020 Respond effectively to behaviours of concern
- CHCCCS010 Maintain a high standard of service
- CHCDIV001 Work with diverse people
This unit provides the skills and knowledge required to design and produce various simple business documents.
- Documents Module – Clustered unit consisting of:
- BSBITU306 Design and produce business documents
- BSBWRT311 Write simple documents
The primary goal of inventory control in healthcare should be providing safe and appropriate care to patients. Work Health & Safety policies, procedures and compliance are the focus of all Healthcare facilities. These subjects provide an understanding of stock control and safety responsibilities. Unit(s):
- HLTWHS001 Participate in WHS
- BSBMED304 Assist in controlling stocks and supplies
The overall aim of this subject is for students to have a thorough understanding of the principles of controlling the spread of infection in the workplace. Unit(s):
- HLTINF006 Apply basic principles and practices of infection prevention and control
COURSE ASSESSMENT ACTIVITIES
MAT’s assessment approach is competency-based, which means you need not worry about a once off pass or fail outcome. During the course, our trainers use various methods to evaluate your abilities, such as:
- Question-based assessments – You will be asked to provide written responses to questions.
- Product-based assessment – For example you may be asked to create a simple report, write a business
letteror make a form.
- Direct observation – Trainers will evaluate your practical skills as you engage in actual workplace tasks or simulated roleplay activities
Medical Administration Training (MAT) understands the importance of practical experience, so role-playing makes up some of the practical elements of your assessments. MAT believes that you can benefit from undertaking role-playing activities throughout your studies. Not only are they fun and interactive, it gives you the opportunity to collaborate with other participants such as your family, friends or colleagues.
We allow each student up to three attempts for each assessment. Our reliable trainers are committed to supporting your learning journey and will provide clear, written feedback to help you refine your capabilities.
Our students are allotted a generous timeframe of up to 18 months to complete the course. Nevertheless, if you prefer, you can complete the program earlier if you wish. Our flexible learning environment and guidance cater to all learning styles, ensuring you achieve your study goals.
Being a distance-based online program, you have the flexibility to access fully accredited course material from anywhere and at any time. Students can participate and complete coursework conveniently through a desktop computer, laptop or some coursework may also be completed using a mobile device.
To access your course content, you will require the following:
- An up-to-date browser such as Chrome or Firefox
- Access to Microsoft Office
- A good internet connection
- Functional audio (microphone) and, if required, a camera or webcam on your desktop or laptop.
RECOGNITION OF PRIOR LEARNING
You can apply for RPL and Credit Transfers at the time of enrolment or during the course. Please refer to our student handbook for further information.
Total Course Costs: $2500
At MAT, we believe everyone deserves the opportunity to study their way to a higher-earning role. To make our courses more accessible, we offer interest-free flexible payment plans. You can pay your course fees up-front or in instalments. If you pay via instalments, an upfront payment of $150 is required at time of enrolment* plus 50 weekly payments of $47. Further payment plan information can be found here.
*Non-refundable enrolment and administration fee applies.
The Australian government, at both the state and federal levels, has exhibited a strong commitment to improving the skills of the Australian workforce. This dedication has resulted in the creation of an extensive framework encompassing various funding schemes and incentive programs. As a result, individuals who enrol in Medical Administration Training reap the rewards of government incentives encouraging them to pursue their training or discover subsidised courses.
Major schemes include:
- Skilling South Australia – South Australia Funding
- Skills Assure Funding – Queensland Funding
- Skills Checkpoint for Older Workers – Federal Funding
Queensland: Achieve your Certificate III in Health Administration without breaking the bank. Complete this course for as little as $75. Eligible Queensland residents may be approved for funding via the QLD Government’s Skills Assure Certificate 3 Guarantee program. Eligibility criteria apply. Click here to learn more.
South Australia: Begin your journey in Health Admin and complete the course for as little as $250! Eligibility criteria applies. The South Australian Government offers funding programs for eligible South Australian residents or workers. Click here to learn more.
Skills Checkpoint for Older Workers: Eligible applicants who are aged over 40 years and wanting to re-skill or upskill may be eligible for the Skills Checkpoint for Older Workers funding through the Federal Government. Click here to learn more.
LEADING STUDENT SUPPORT PROGRAM
Medical Administration Training (MAT) understands that beginning an online learning program or returning to studies can be an overwhelming experience. Therefore, our student administration support team will be available from the moment you enrol to assist you with accessing our exceptional Learning Management System (LMS), addressing general enquiries, and guiding you through the process.
We offer various communication channels for contacting our dedicated support team (phone, email, LMS), so you can receive prompt assistance anywhere, anytime. So no matter if you’re starting a traineeship for the first time or returning to study in your later years, MAT has got your back!