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HLT37315

Certificate III in Health Administration

Are you interested in pursuing a career in healthcare but prefer working in an administrative role? Studying a HLT37315 Certificate III in Health Administration could be your ideal study pathway – equipping you with the qualifications to apply for roles such as a Healthcare Administrator, Medical Receptionist, Hospital Admissions Clerk and more. 

Not sure which course is right for you? Call 300 887 082 or, book a call with our experienced course consultants.

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Certificate III Health Administration Course Graduate

Total of
9 Modules

Full time or
Part time

Funding
available

Certificate on
Completion

Nationally
recognised

Course Overview

Course Highlights

Start your healthcare career
Study a nationally recognised Certificate III in Health Administration qualification via Medical Administration Training that opens doors to general practices, hospitals, specialist clinics, community health centres, and allied health services.

Gain job-ready skills
By studying the Certificate III in Health Administration, you'll learn key skills in medical terminology for administration staff, patient record management, medical billing, infection control, and stock handling - everything you need to excel in an entry-level health admin role.

Support every step of the way
Get personalised help from Medical Administration Training's friendly, Australian-based student support team via phone, email, or LMS messaging - never an overseas call centre.

Practical software experience
The Certificate III in Health Administration course includes training in Clinic to Cloud, a widely used medical practice software, to help you confidently transition into the workplace.

If you’re highly organised, a great communicator, and thrive in a busy environment, a career in health administration could be your perfect fit. The HLT37315 Certificate III in Health Administration is designed to prepare you for real-world roles – combining flexible online study with the practical, in-demand skills that hospitals and other health services employers are looking for. Plus, if you enjoy helping others and want to make a meaningful contribution to healthcare, this nationally recognised qualification is an excellent place to start.

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Quick Facts

Duration

Part time 18 months
Full time 9 months
Finish earlier? Learn how

Delivery

Online with 24/7 access to your course

Fees

$2500
Payment plans available from $49 per week

Funding Available

State Government subsidised training is available in selected regions:
Qld State Funding
SA State Funding
Eligibility criteria apply. Click your state to find out more.

Start Date

Any time!

Download Course Guide

Course Outcomes

Our HLT37315 Certificate III in Health Administration provides you with nationally recognised skills and knowledge, preparing you for a range of entry-level roles in the healthcare sector. Below are examples of positions you may be eligible to apply for upon successful course completion.

Ward Clerk

Hospital Ward Clerk
Provide administrative and reception support in hospital wards or clinics. Duties may include answering enquiries, updating patient records, and ensuring medical staff have timely access to essential information.


Girl in a white shirt sitting at a desk in front of a laptop

Medical Receptionist
Work as the first point of contact in GP, specialist, or allied health clinics. Typical tasks include booking appointments, processing payments, managing patient records, and supporting day-to-day clinic operations.


Hospital Admissions Clerk
Handle key front-desk and administrative functions such as pre-admission bookings, health fund checks, patient admissions, and general reception duties.

Career & Salary Range Guide

Admission Requirements

Eligibility Criteria

To enrol in the Certificate 3 in Health Administration, you must:

Equipment Requirements

To successfully complete your Certificate III in Health Administration, you’ll need regular access to the following equipment and tools.

Be at least 16 years old (parental/guardian consent required if under 18)

Be living in Australia

Have a valid Unique Student Identifier (USI). How do I get a USI?

Have suitable English language and literacy and numeracy requirements. Read more

Have the digital skills and digital literacy to study online

Take a moment to read and understand the enrolment terms and conditions so you feel comfortable before applying. Click here

A desktop or laptop computer (Windows 10 or later, or macOS X or later)

Reliable internet connection

A supported web browser More

Microphone, webcam, and speakers or a device you can record on. Why are these needed? Find out more

Full version of Microsoft Word (not viewer-only)

Recommended: Up-to-date antivirus or internet security software.

PDF reader (e.g. Adobe Acrobat Reader)


Course structure & fees

In this Nationally Recognised Certificate III In Health Admin course you will complete 9 modules that consist of 13 units of competency (five core and eight elective units).

These subjects look at medical records and medical accounts and ways to protect the privacy and confidentiality of patients and how to prevent and address them. You will be taken on a journey of how to dissect difficult medical words and how to use prefixes, root words and suffixes, to decipher what they mean. Unit(s):

  • BSBMED301 Interpret and apply medical terminology appropriately
  • Medical Reception Module – Clustered unit consisting of:
    • BSBMED302 Prepare and process medical accounts
    • BSBMED303 Maintain patient records
    • BSBMED305 Apply the principles of confidentiality, privacy and security within the medical environment

*Include access to and use of the specialised medical software package Clinic to Cloud as well as tutorials in Best Practice and Pracsoft.

These subjects look at the important skill that is needed in all healthcare job roles. Communication is at the heart of how we interact with one another and our patients. Understanding how to communicate effectively can therefore have positive benefits in the workplace and life. Health administration staff will also need to know how to identify and defuse difficult situations and manage challenging behaviours. Unit(s):

  • CHCCOM005 Communicate & work in health or community services
  • CHCCCS020 Respond effectively to behaviours of concern
  • CHCDIV001 Work with diverse people

This unit provides the skills and knowledge required to design and produce various simple business documents.

  • Documents Module – Clustered unit consisting of:
    • BSBTEC301 Design and produce business documents
    • BSBWRT311 Write simple documents

The primary goal of inventory control in healthcare should be providing safe and appropriate care to patients. Work Health & Safety policies, procedures and compliance are the focus of all Healthcare facilities. These subjects provide an understanding of stock control and safety responsibilities. Unit(s):

  • HLTWHS001 Participate in WHS
  • BSBMED304 Assist in controlling stocks and supplies

The overall aim of this subject is for students to have a thorough understanding of the principles of controlling the spread of infection in the workplace. Unit(s):

Infection Control Cluster:

  • HLTINF006 Apply basic principles and practices of infection prevention and control
  • HLTINF007 Implement and monitor infection prevention and control standards, policies and procedures

How You’ll Be Assessed
Throughout the Cert 3 in Health admin qualification, you will complete a range of activities designed to help you demonstrate your knowledge and practical skills relevant to working in healthcare administration. These activities reflect situations commonly encountered in healthcare workplaces such as medical clinics, specialist practices and hospitals.

Knowledge Questions
You will complete a range of questions designed to check your understanding of the topics covered in each unit. These may include short written answers, multiple-choice questions and responses to workplace scenarios.

Practical Administration Tasks
Some activities involve completing practical tasks commonly performed in healthcare administration roles. This may include completing forms, preparing simple patient correspondence using Microsoft Word and the Clinic to Cloud practice management system, working with appointment systems, processing patient billing, and uploading screenshots that show how you completed certain tasks.

Video Demonstrations
At certain points in the course, you will be asked to record short videos demonstrating practical tasks that can be completed independently. These tasks are commonly related to infection prevention and control procedures, such as demonstrating correct hand hygiene, use of personal protective equipment (PPE), or responding to situations such as cleaning and managing a blood or body fluid spill.

Videos can be recorded using your computer, tablet or phone and uploaded directly through the Learning Management System (LMS).

Additional Items Required for Assessment
To complete the practical activities, you will need access to the following items:

  • Basic PPE items for demonstration, including:
    • 2 pairs of disposable rubber gloves (well-fitted to your hands)
    • 1 disposable surgical face mask
    • 1 white or black bin liner

These items are not supplied by MAT and can be purchased from most supermarkets or pharmacies.

Role Plays and Communication Activities
Some assessments involve role play scenarios designed to demonstrate how you would communicate and respond in workplace situations, such as interacting with patients, supporting colleagues, or responding to workplace issues.

Role plays can be completed in one of two ways:

  • With a MAT assessor during a scheduled online session, or
  • By recording and uploading your role play through the Learning Management System (LMS).

If you choose to record the role play yourself, you will need another person over 18 to assist by acting as a patient, colleague or workplace stakeholder. This can be a friend or family member – no qualifications are required.

Videos can be recorded using your computer, tablet or phone and uploaded directly through the Learning Management System (LMS).

Credit Transfer

If you have completed equivalent units through previous formal study, you may be eligible for credit transfer. This allows you to gain recognition for those units without needing to repeat the learning or assessment and may reduce your overall course cost. Click here for more information.

Recognition of Prior Learning (RPL)

Recognition of Prior Learning (RPL) is a formal assessment process that considers your existing work experience, skills, and knowledge. It allows you to be assessed against the requirements of specific units in the course.

If you have recent and relevant industry experience, and can provide solid evidence of your skills, you may be eligible to apply for RPL. This means you can supply evidence and complete assessment tasks to demonstrate what you already know, without having to complete the training for those units.

Please note: RPL is a separate application process and includes additional fees. Click here to view further information.

Certificate III in Health Administration Total Cost:

$2500
(Includes a non-refundable $50 enrolment fee)

Fee Breakdown
Enrolment Fee (non-refundable): $50 | Administration Fee (non-refundable): $250 | Course Unit Fees (13 units @ $169.23 each):| $2200 |Total Payable: $2,500

Certificate III in Health Administration Payment Options:

Choose the payment method that suits you:

  • Pay in full – by Visa or Mastercard at checkout, or by bank transfer after submitting your application.
  • Payment plan – request to pay your course fees in weekly or fortnightly instalments.
    (A $50 payment is required at the time of application.) [Learn more]
  • Third-party payment – nominate an approved organisation (such as an employer or job network provider) to pay your course fees on your behalf.

Refund Policy

A 5-day cooling-off period applies from the date your application is submitted.
Cooling-off and refund conditions are outlined in our Fees, Refunds and Cancellation Policy. [View full policy]

Discounts

Discounts are available for group bookings of 6 or more students.
Please contact us for pricing.

This nationally recognised course is delivered fully online and is available to students across Australia.

Government funding may be available for eligible applicants in Queensland and South Australia, which can significantly reduce the course cost (in some cases from as little as $250).

If you are applying from Queensland or South Australia, please check your funding options and apply using the links below.

Select your state to learn more:

If you are not eligible for funding or live in another state, you can still enrol in the course by selecting the Apply Now button on this page.

 

Certificate III in Health Administration Brisbane & Queensland Residents Funding Options:

Queensland residents can study the HLT37315 Certificate III in Health Administration without breaking the bank. Complete this course for as little as $250 (payment plans available)! Eligible Queensland residents may be approved for funding via the QLD Government’s Skills Assure Certificate 3 Guarantee program. Eligibility criteria apply. Click here to learn more.

Certificate III in Health Administration Adelaide & South AustraliaN Residents Funding Options:

South Australian residents can begin their journey in hospital administration and complete the HLT37315 course for as little as $250 (payment plans available)! Eligibility criteria applies. The South Australian Government offers funding programs for eligible South Australian residents or workers. Click here to learn more.

Certificate III in Health Administration Sydney & New South Wales Residents Funding Options:

Although Medical Administration has no current Government funding available for New South Wales residents to undertake a Certificate III in Health Administration, we provide NSW students with the flexibility of paying in installments. Additionally, eligible students in New South Wales may apply for Austudy or ABSTUDY financial support while completing their Certificate III in Health Administration – learn more about Abstudy

Certificate III in Health Administration Melbourne + VictoriaN Residents Funding Options:

Unfortunately, Medical Administration Training has no Government funding currently available for Victorian students studying a Certificate III in Health Administration. However, you may be eligible for Austudy/ABSTUDY payments. We also offer installment plans over 50 weeks to help manage costs.

Certificate IIII in Health Administration PERTH & Western AustraliaN Residents Funding Options:

Medical Administration Training does not offer WA Government funding for the HLT37315 Certificate III in Health Administration, but you may qualify for Austudy/ABSTUDY payments. We also provide a 50-week installment plan to help manage costs.

We’re Here to Help – Student Support
From the moment you enrol, you’ll have access to a dedicated support team ready to help you stay on track throughout your course.

Our friendly, Australian-based student support staff are available via phone, email, or messaging through your online learning system. Whether you need help understanding an assessment, navigating the learning portal, or planning your study schedule, we’re just a message away.

You’ll also receive:

  • Guidance from qualified trainers and assessors
  • Regular check-ins and progress reviews
  • Clear instructions and resources to help you succeed
  • Access to our Student Handbook and policies for extra support information

We’re committed to supporting your success – every step of the way.
For more information on other support services and how to contact us, click here.

 

Keen to Enrol?

Download our Course Guide or Apply Now

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RTO Registration Code No:
31078