Medical Reception and Terminology
Are you passionate about helping others and interested in joining the medical industry? With Australia’s growing population, the demand for skilled medical receptionists continues to rise – offering excellent job security and a wide range of opportunities.
Whether you’re starting your first job, returning to the workforce, or looking for a career change, this nationally accredited Medical Reception and Terminology course is designed to give you the skills, confidence, and knowledge to step into a medical reception role.
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Total of
2 Modules
Full time or
Part time
Payment plans
available
Certificate on
Completion
Nationally
recognised
Course Overview
Course Highlights
Flexible, Online Learning – Study anywhere in Australia, at your own pace.
Dedicated Student Support – Our friendly team is here to guide you from enrolment to completion.
Downloadable Resources– Keep them for future reference.
Boost Your Employability – Develop skills sought after by GP clinics, specialist practices, and allied health settings.
Recognised Achievement – Receive a Certificate of Completion and a Nationally Recognised Statement of Attainment.
Start Your Career in Medical Reception
Looking to become a medical receptionist or upskill in medical administration? Our Medical Reception and Terminology course is designed to give you the essential skills and knowledge to work in GP clinics, specialist practices and many other healthcare settings.
With Australia’s growing population, demand for skilled medical receptionists is at an all-time high, offering excellent job security and diverse career opportunities.
In this course, you will:
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Learn essential medical terminology commonly used by healthcare administration staff.
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Develop the skills to manage patient appointments, process billing, and maintain accurate records.
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Understand the role of confidentiality and patient privacy in the medical environment.
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Develop the skills to communicate clearly and professionally in healthcare settings.
Whether you’re 16 or 60+, starting your first job, returning to the workforce, or seeking a career change, the healthcare industry values both your lived and learned experience. This flexible online course allows you to study from home while gaining the skills to step into a rewarding career in medical reception.
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Quick Facts
Duration
Part Time 6-8 weeks
Full Time 2-4 weeks
(finish earlier if you wish)
Delivery
Online with 24/7 access to your course
Fees & Funding
$650
Payment plans available from $75 per week
Group booking - Discounts for 6 or more, enquire for pricing.
Start Date
Any time!
Download Course GuideCourse Outcomes
You will receive a certificate of completion and statement of attainment upon successful completion of this course.
You may be eligible to apply for roles such as:
Medical Receptionist
Medical Receptionists serve as the first point of contact in healthcare settings, greeting patients and overseeing front desk duties. They coordinate appointment bookings, respond to phone enquiries, and support billing and payment processes. Their role is essential to providing excellent customer service and keeping clinic operations running efficiently.
Medical Secretary
Medical secretaries play a vital role in the day-to-day operations of a healthcare practice, providing support to both patients and medical staff. Their responsibilities typically include greeting patients, handling phone and email enquiries, organising appointments, processing billing and payments, and carrying out key administrative duties.
Admission Requirements
Eligibility Criteria
To enrol, you must:
Equipment Requirements
To successfully complete your training, you’ll need regular access to the following equipment and tools.
Be at least 16 years old (parental/guardian consent required if under 18)
Be living in Australia
Have a valid Unique Student Identifier (USI). How do I get a USI?
Have suitable English language, literacy and numeracy skills. Read more
Have the digital skills and digital literacy to study online
Take a moment to read and understand the enrolment terms and conditions so you feel comfortable before applying. Click here
A desktop or laptop computer (Windows 10 or later, or macOS X or later)
Reliable internet connection
A supported web browser More
Microphone, and speakers or a device you can record on.
Recommended: Up-to-date antivirus or internet security software.
PDF reader (e.g. Adobe Acrobat Reader)
Course structure & fees
COURSE SUBJECTS
Total of two modules consisting of:
This cluster is a core part of your training and brings together the most important skills needed to work as a medical receptionist. It combines several units into one practical learning block.
You’ll gain practical knowledge of Australia’s healthcare and Medicare systems, patient triaging, professional communication, and medical billing. By the end, you’ll feel confident managing the daily responsibilities of a busy medical reception role.
Unit(s):
Units included in this cluster:
- BSBMED302 Prepare and process medical accounts
Learn how medical billing and receipting works, including bulk billing, private accounts, Veteran’s Affairs, gap payments, doctor’s fees, WorkCover, and CTP motor vehicle accident claims. - BSBMED303 Maintain patient records
Understand the receptionist’s role in using patient record systems – creating records, booking and managing different appointment types, and maintaining accurate information. - BSBMED305 Apply the principles of confidentiality, privacy and security within the medical environment
Explore privacy legislation and codes of conduct that guide how personal information is collected, used, and protected in the health sector. - INTRODUCTION TO MEDICAL SOFTWARE
Get hands-on with leading medical software, including Clinic to Cloud (with access provided) plus tutorials in PracSoft and Best Practice. These programs support practices in managing appointments, billing, reporting, and Medicare claims. - CAREERS Workshop
Boost your career prospects with our online workshop, which includes resume templates and step-by-step guidance to help you plan your pathway into the health sector.
This module introduces the language of healthcare, focusing on the terms you need to know in an administration role.
Key topics include:
- Components of medical words: prefixes, suffixes, and root words
- Common medical abbreviations, acronyms, and symbols
- Overview of body systems
- Clinical and diagnostic terminology
- Key terms used in general practice, specialist clinics, and hospitals
- Strategies for building and maintaining your medical terminology knowledge
Unit(s):
- BSBMED301 Interpret and apply medical terminology appropriately
HOW YOU WILL BE ASSESSED
Throughout the course, you will complete a range of activities designed to help you demonstrate your knowledge and practical skills. These tasks reflect situations commonly encountered in healthcare administration roles.
Written Questions
You will complete a range of questions designed to check your understanding of the topics covered in each unit. These may include short written answers, multiple-choice questions and responses to workplace scenarios.
Document and Task Submissions
Some activities involve completing and uploading example documents, such as completed forms, simple patient letters and patient billing. You may also be asked to upload screenshots showing how you completed certain tasks.
Recorded Communication Activities
At certain points in the course, you will record short audio responses in our Learning Management System (LMS). These recordings allow you to demonstrate how you would communicate and apply your knowledge in everyday workplace situations.
Recording your responses is simple and can be done using your computer’s microphone and camera directly within the LMS.
RECOGNITION OF PRIOR LEARNING
You can apply for RPL and Credit Transfers at the time of enrolment or during the course. Please refer to our student handbook for further information.
COURSE FEES AND REFUND INFORMATION
Total Cost: $650
(Includes a non-refundable $50 enrolment fee)
Payment Options
Choose the payment method that suits you:
- Pay in full – by Visa or Mastercard at checkout, or by bank transfer after submitting your application.
- Payment plan – request to pay your course fees in weekly or fortnightly instalments.
(A $50 payment is required at the time of application.) [Learn more] - Third-party payment – nominate an approved organisation (such as an employer or job network provider) to pay your course fees on your behalf.
Refund Policy
A 5-day cooling-off period applies from the date your application is submitted.
Cooling-off and refund conditions are outlined in our Fees, Refunds and Cancellation Policy. [View full policy]
Discounts
Discounts are available for group bookings of 6 or more students.
Please contact us for pricing.
CAN I CONTINUE MY STUDIES WITH MEDICAL ADMINISTRATION TRAINING?
Continue your studies with a Certificate III in Health Administration or Certificate III in Business (Medical Administration). If you choose to study further with us, you’ll also benefit from credit transfers and course fee discounts.
SUPPORT AVAILABLE DURING YOUR STUDIES
We’re Here to Help – Student Support
From the moment you enrol, you’ll have access to a dedicated support team ready to help you stay on track throughout your course.
Our friendly, Australian-based student support staff are available via phone, email, or messaging through the online learning system. Whether you need help understanding an assessment, navigating the learning portal, or planning your study schedule, we’re just a message away.
You’ll also receive:
- Guidance from qualified trainers and assessors
- Regular check-ins and progress reviews
- Clear instructions and resources to help you succeed
- Access to our Student Handbook and policies for extra support information
We’re committed to supporting your success – every step of the way.
For more information on other support services and how to contact us, click here.
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RTO Registration Code No:
31078
