SALE ON NOW - Enrol into the Medical Reception and Terminology course today for $495 (RRP $560). CLICK HERE

Medical Reception and Terminology

This nationally accredited Medical Receptionist and Terminology course will help you gain the confidence to pursue a career in healthcare administration and enhance your employability in this high-demand industry.


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Medical receptionist assisting customer at the front desk.

Total of
2 Modules

Full time or
Part time

Payment plans

Certificate on


Course Overview

Course Highlights

Flexible, Online Learning

Dedicated Student Support Team

Interest-Free Payment Options

Downloadable Resources (Yours to Keep)

Enhanced Employability & Career Opportunities

Certificate of Completion & Nationally Recognised Statement of Attainment

Are you passionate about helping others or joining the medical industry? With Australia’s rapidly growing population, the health industry offers abundant employment prospects and excellent job security. Whether you’re 16 or 60+, this industry values your lived and learned experience and exciting career opportunities await you!

SALE ON NOW – $495 (RRP $560)

Download Course Guide

Quick Facts


Part time 4-8 weeks Full time 2-4 weeks (finish earlier if you wish)


Online with 24/7 access to your course

Fees & Funding

SALE PRICE $495 (RRP: $560) - Payment upfront via credit card, debit card or bank transfer accepted
Payment Plans - Interest free.
Group booking - Discounts for 6 or more, enquire for pricing.

Start Date

Any time!

Course Outcomes

What you’ll learn

Through a blend of essential theory and practical course work activities, you gain the necessary skills and knowledge to:

What you’ll earn

You will receive a certificate of completion and statement of attainment upon successful completion of this course.

There are a variety of medical receptionist jobs you can apply for after completing this short course. These are within:

Support the daily operations of a medical facility

Interpret and apply medical terminology appropriately

Provide excellent customer service

Efficiently prepare and process medical accounts

Manage confidential patient records within a medical environment

Effectively converse with diverse groups of people

Confidently use specialised medical software

Medical practices (GP clinics)

Specialist practices (skin cancer clinic, cardiologist, dermatologist, optomotrist etc)

Allied health practices (physiotherapy, chiropractor, podiatry etc)

And many more

Course Entry Requirements

There are no formal entry requirements for this course.

MAT is committed to providing every enrolled student with the support they need to succeed in their studies. To ensure this, it is necessary for students to have a strong grasp of computer basics and to meet the appropriate proficiency levels in reading, writing, oral communication, and numeracy as outlined in the Australian Core Skills Framework (ACSF) for their chosen course. Click here.

All applicants 16 years and over are welcome.

Course structure & fees

Total of two modules consisting of:

This clustered module is the most important of any medical reception course in preparing you for the workplace and has been designed to cover the critical components of becoming a proficient administrator in the health sector. These subjects explain the Healthcare and Medicare systems in Australia and explore patient triaging, communicating with patients, telephone techniques, customer services and much more.


The Medical Reception module consisting of:

  • BSBMED302 Prepare and process medical accounts
    This subject looks at medical billing and receipting. You will explore Bulk Billing and private accounts; develop an understanding of Veteran’s Affairs, gap payments and doctor’s fees. Also includes WorkCover and CTP motor vehicle accident claims.
  • BSBMED303 Maintain patient records
    You will gain an understanding of the medical receptionist’s role when using a patient record keeping system; including how to create new patient records, the different appointment types, making and managing patient appointments.
  • BSBMED305 Apply the principles of confidentiality, privacy and security within the medical environment
    The security of personal information is of the utmost importance within the health industry. This subject gives consideration to privacy legislation and accepted codes of conduct when collecting, using and disclosing personal information.
    This course includes access to and use of the specialised medical software package Clinic to Cloud as well as tutorials in PracSoft and Best Practice, Australian market leaders in the clinical and practice management software industry. These programs assist medical practices in managing their appointments, billing, reporting, Medicare claims and much more.
  • CAREERS Workshop
    Enhance your career opportunities by completing the complimentary Online Career Workshop. Focusing on your career plan from start to finish.
    * Includes resume templates

Medical terminology is the language healthcare professionals use to describe symptoms and medical procedures. Understanding this language is not just limited to doctors and nurses. As a Healthcare worker you are dealing with patient records and communicating with other healthcare staff daily, so being familiar with certain medical terms and procedures will make your job easier.

Increase your confidence and gain an understanding of:

  • prefixes, suffixes and root words commonly used in the medical industry.
  • Common medical abbreviation meanings and when they are used.
  • Learn strategies to confidently dissect and pronounce difficult medical words.
  • The human body systems including conditions and diseases relating to each body system


  • BSBMED301 Interpret and apply medical terminology appropriately

MAT’s course assessment is competency-based, which means you need not worry about a pass or fail outcome. Our trainers will use various methods to assess your medical reception and terminology capabilities, such as:

  • Q&As – providing written responses to proposed scenarios and knowledge checks.
  • Product-based assessment – mock-ups of patient records, appointments, and accounts using the supplied medical software. 
  • Short pronunciation and communication tasks – providing recorded audio evidence of short  simulated conversations.

Every student is granted up to three attempts for each assessment, ensuring ample opportunities for success. Our dedicated trainers are committed to supporting you every step of the way, providing comprehensive written feedback that will help you understand and enhance your skills and abilities.

To complete their course, all students are allocated up to 4 weeks for the full time study load and 8 weeks for the part time study load. However, as this is a self-paced course, you can finish it in much less time.

As an online study program, our flexible platform allows you to access fully accredited course material from any location anytime. You can conveniently participate in and complete coursework using a desktop computer or laptop.

To access your course content, please ensure you have the following:

  • An up-to-date browser, such as Chrome or Firefox
  • Access to Microsoft Office
  • A reliable internet connection
  • Functional audio capabilities (microphone) on your desktop or laptop device.

You can apply for RPL and Credit Transfers at the time of enrolment or during the course. Please refer to our student handbook for further information.

Total Course Costs: SALE PRICE $495 (RRP $560)

Payments can be made in full on registration by Credit card, debit card or bank transfer.

Alternatively, we can organise a plan where you pay $50 on registration plus 8 weekly payments of $55.63. Further payment plan information can be found here.

Discounts are available for group bookings of 6 or more students, please contact us for pricing.

Absolutely! Medical Administration Training delivers fully accredited training in Certificate III up to Diploma level qualifications in Health Administration. 

We also have a number of industry specific short courses on offer. All our successful students are offered further discounts on our courses (not applicable for funded courses).

Keen to Enrol?

Download our Course Guide

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At Medical Administration Training (MAT), we understand that starting an online learning program or returning to studies can be overwhelming. Our dedicated student administration support team is here to assist you every step of the way, from the moment you enrol right through to course completion. They will guide you in accessing our exceptional Learning Management System (LMS), address general enquiries, and provide support throughout the process.

We offer multiple communication channels, including phone, email, and messaging via the LMS, ensuring you can receive prompt assistance wherever and whenever needed. Whether you’re exploring a new career fresh out of school or returning to studies later in life, rest assured that MAT has your back!