As a fully online training provider Medical Administration Training are well equipped to continue to provide training and support services to our students during the current health pandemic.

Welcome to MAT!

We are delighted that you have chosen to undertake your training through Medical Administration Training (MAT). You will find important information in this student hub. Throughout your course, feel free to come back here to find out any information you may need.

 

Student Handbook

You can access the Medical Administration Training Student Handbook here.

Contact Us

Starting a new course may be daunting. If you have any questions at all, please contact us. Here’s how you can get in touch with our team:

Student Support: support@medtrain.com.au

Administration: info@medtrain.com.au

To avoid our emails going to your spam/junk box we recommend adding our email addresses to your email contacts list.

Phone: 1300 887 082

(Please don’t use the ‘Online Chat’ for student related enquiries)

Study Tips

We understand that this might be your first time studying since leaving school, or you may have never completed online training before. You’ll find our Study Tips Guide full of top tips for effective study skills. Download the guide here.

What is the student portal?

The student portal gives you access to your enrolment information and documents.  Once logged in you can view:

  • DASHBOARD – Recently completed units and messages
  • PERSONAL DETAILS – Contact details we have on file for you. Note you must contact us to change this information
  • COURSES – Course name, course start and end dates, training schedule listing assessment due dates, assessment methods and trainer name, notes and documents such as confirmation letter
  • MESSAGES – Recent emails and SMS messages
  • AWARDS – Issued certificates
  • INVOICES – Paid and unpaid invoices
What if my contact Details change?

Please notify us as soon as possible of any changes to your contact details. Please note that updating your contact information in the eLearning site or student portal does not update on your student file so you will need to advise us either in email or by calling.

How do I log into the Learning Management System?
View the logging into the LMS video here

Login to your eLarning site here
How do I move around the Learning Management System (LMS)?
View an overview of your resource here
How do I complete assessment?
You must answer all knowledge and scenario questions correctly and demonstrate practical skills where required to successfully complete an assessment.

While collaboration with your peers is allowed for the planning of your assessment tasks, you must ensure that your answers and the assessment documents produced for submission are your own work. You must not copy from your peers or directly off the internet.
When asked to conduct research as part of forming your responses to assessment questions, you must cite the source(s) from which you gather your information. Note: Our trainers check for plagiarism using online tools, all they have to do is type in a couple of short phrases from your assessment and hit search. As simple as that! Assessments received that have been largely completed by internet searching will not be marked and sent back to the student for a second resubmission within 14 days. The student may also receive disciplinary action from MAT.
If you have any concerns about completing any part of the assessment (including literacy and/or numeracy concerns), please talk to your assessor before you start.

View how to complete your assessment here

What if I need help?

Here at MAT we pride ourselves on our Student Support.  We have a dedicated student support team that is ready to help you when/if you need it.

In order for us to assist you in a timely fashion, we ask that you make a note of the question number, page number and unit title that you are having difficulties with prior to contacting MAT.

Full support is available to all enrolled MAT students. (8.30am – 4.30pm EST) Monday to Friday.

Our student support team can be contacted on Ph: 1300 887 082 or email: support@medtrain.com.au

How long do I have to complete my assessment?

Due dates are listed on the student portal training schedule and on the unit enrolment listed on the learning management system. Please submit your unit on or before this date.

How are Assessments marked?

Assessments are marked in the order they are received and generally within 10 business days of submission date. To receive a satisfactory result for the assessments, participants must fully complete all sections of the assessment for the unit to the required standard.

Each assessment task has a section for the Assessor to record the assessment outcome as either “Satisfactory” or “Not Satisfactory”. For you to be awarded a competent result for the unit of competency, you must complete all assessment tasks satisfactorily.

Assessors must ensure that feedback is provided to you after each assessment, this may include asking you to reconsider some of your answers to the submitted responses and/or advice to broaden your understanding of the assessment task.

Once an assessment decision has been made for the unit of competency, the Assessor will complete the unit by recording either a “Competent” or “Not Competent” result.

Can I appeal an assessment decision?
You can appeal an assessment decision up to 30 calendar days after the decision. Assessment appeals can be made using the Complaints and Appeals policy and procedure.

How long do I have to complete my Course?

The student portal gives you access to your enrolment information including course end dates. This is when your course is due to complete.

Each course has a set course duration however, you are welcome to complete sooner if you wish. They are:

  • Short courses (including Medical Reception and Terminology) – 8 Weeks part-time or 4 weeks full time
  • Certificate III in Business Administration (Medical) – 18 months part-time or 12 months full-time
  • Certificate III in Health Administration – 18 months part-time or 12 months full-time
  • Certificate IV in Health Administration – 24 months part-time or 12 months full-time
  • Diploma of Practice Management – 24 months part-time or 12 months full-time
Requesting an Extension

Applications for course extension must be made in writing, addressed to the Director and emailed to info@medtrain.com.au at least 30 days prior to your course expiration date. An extension may be granted at the absolute discretion of the RTO Director. Extension fees may apply.

When are certificates issued?

Upon successful completion of your coursework and provided all fees are paid, a Certificate or Statement of Attainment will be issued to you within 30 calendar days of you being assessed as meeting all requirements for the course.

Feedback

Your feedback is very important to us as it helps us to improve our services.   After each assessment has been submitted, you will be sent a feedback request. In addition, once you have completed your course you will be required to provide feedback. We welcome and encourage feedback at any stage of your course.

The Career Workshop

Medical Administration Training has developed a complimentary Career Workshop for all of our students.  You will find the workshop here.

Do NOT follow this link or you will be banned from the site!